Client Advisor

Cullen Jewellery; Adelaide; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts

Employee assistance program

Team events

Volunteer leave

Job summary

Cullen Jewellery, a sustainability‑focused fine jewellery brand, is seeking a Client Advisor for our Adelaide showroom. You will conduct in‑person and online consultations, help clients design pieces, and provide personalised guidance across the product range.

The role is part‑time and permanent, with a roster including Tuesdays, Fridays and Saturdays. You will contribute to an ethical, customer‑centric experience and assist with aftercare and showroom operations.

Qualifications

• Experience in sales or premium retail is preferred.
• Strong focus on delivering exceptional client experiences.
• Excellent organisational skills and ability to juggle multiple tasks.

Responsibilities

• Assist clients in selecting jewellery and provide personalised advice.
• Prepare independent quotes and guide customers through customization.
• Coordinate aftercare services, repairs, and lifetime warranty claims.
• Help with showroom setup, cleaning, and product displays.
• Occasional stock takes and postage tasks as needed.

Skills

Sales experience

Customer service

Attention to detail

Time management

Team player

Tools

POS system

Job description

Founded by Jordan Cullen in 2018, Cullen Jewellery is an ethical fine jewellery brand focused on exceptional human experiences. As a digital-first business, we blend traditional craftsmanship with modern technology, using the best materials to create timeless pieces.

We’re committed to the environment, crafting every piece with sustainability in mind. Our lab grown diamonds are 100% carbon neutral, and we invest in replanting landscapes and supporting communities globally.

About the position:

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a part-time, permanent position at our beautiful showroom in Adelaide with the following working hours:

• Tuesday 11am-5pm
• Friday 9am-5pm
• Saturday 8am-4pm

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

Key responsibilities include:

• Through in-person and online consultations, you'll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry
• High attention to detail and commitment to providing exceptional client experiences
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes
• Ability to work effectively as part of a team to achieve common goals
• Capacity to work on the provided roster consistently.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful location in the heart of Adelaide, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment
• An Employee Assistance Program for you and a family member to utilise
• Generous staff and family / friend discounts
• Team events and initiatives included as part of our wellbeing program
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!