Client Advisor - Ethical Fine Jewelry & Bespoke Service

Cullen Jewellery; Adelaide; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts

Employee assistance program

Team events

Volunteer leave

Job summary

Cullen Jewellery, a sustainability‑focused fine jewellery brand, is seeking a Client Advisor for our Adelaide showroom. You will conduct in‑person and online consultations, help clients design pieces, and provide personalised guidance across the product range.

The role is part‑time and permanent, with a roster including Tuesdays, Fridays and Saturdays. You will contribute to an ethical, customer‑centric experience and assist with aftercare and showroom operations.

Qualifications

• Experience in sales or premium retail is preferred.
• Strong focus on delivering exceptional client experiences.
• Excellent organisational skills and ability to juggle multiple tasks.

Responsibilities

• Assist clients in selecting jewellery and provide personalised advice.
• Prepare independent quotes and guide customers through customization.
• Coordinate aftercare services, repairs, and lifetime warranty claims.
• Help with showroom setup, cleaning, and product displays.
• Occasional stock takes and postage tasks as needed.

Skills

Sales experience

Customer service

Attention to detail

Time management

Team player

Tools

POS system

Job description

Cullen Jewellery, a sustainability‑focused fine jewellery brand, is seeking a Client Advisor for our Adelaide showroom. You will conduct in‑person and online consultations, help clients design pieces, and provide personalised guidance across the product range.

The role is part‑time and permanent, with a roster including Tuesdays, Fridays and Saturdays. You will contribute to an ethical, customer‑centric experience and assist with aftercare and showroom operations.