Client Advisor - Full time

CullenUS; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Wellbeing program

Volunteer leave

Career development opportunities

Job summary

Cullen Jewellery in Sydney CBD seeks a Client Advisor to guide clients in selecting bespoke pieces, in-person or online, with a Tue-Fri 9am-5pm and Sat 8am-4pm schedule. This full-time role offers a showroom environment and a focus on exceptional service.

You'll engage customers, provide education on jewellery and diamonds, coordinate aftercare, and support showroom operations. Experience in premium retail is preferred.

Qualifications

• Experience in sales or customer service, ideally in premium retail.
• High attention to detail and commitment to exceptional client experiences.
• Ability to work flexibly in a team and manage time effectively.

Responsibilities

• Conduct in-person and online consultations to help clients select jewellery and provide education.
• Coordinate aftercare services including resizing, repairs, and lifetime warranty claims.
• Promote Cullen Jewellery’s ethical practices and community initiatives.

Skills

Sales experience

Customer service

Jewellery knowledge

Communication skills

Tools

POS system

Job description

About the position:

As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful showroom in the Sydney CBD working on Tuesday, Wednesday, Thursday, and Friday 9am-5pm and Saturdays 8am-4pm.

If you already have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you!

• We also have a 2 day part time role Mondays and Saturdays available, please check out our other job listings!

Key Responsibilities include:

• Through in-person and online consultations, you’ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes; and
• Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction
• Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives
• Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas.
• Completing ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required

What are we seeking?

• Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry;
• High attention to detail and commitment to providing exceptional client experiences
• Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes;
• Ability to work effectively as part of a team to achieve common goals;
• The right to work in Australia; and
• Capacity to work on a Monday to Saturday roster consistently.

What we offer:

In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Sydney, we offer all our team members with a range of benefits including:

• A supportive and collaborative work environment;
• An Employee Assistance Program for you and a family member to utilise;
• Generous staff and family / friend discounts;
• Team events and initiatives included as part of our wellbeing program;
• Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name;
• The opportunity to join a growing company with a global presence - you really can take your career anywhere!

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