ITSM Analyst Intern: ServiceNow Data & Insights

Hatch; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

AGL is seeking an ITSM Analyst Student Intern in Melbourne to learn and contribute to IT service management. The role focuses on supporting ITSM processes and gaining hands-on experience with ServiceNow analytics.

You will work closely with the ITSM team, performing data analysis, reporting, and process improvements while developing professional skills in a dynamic utility environment.

Qualifications

• Role is an ITSM Analyst Student Intern.
• Learning-focused internship in IT service management at AGL.

Responsibilities

• ServiceNow Data analysis.
• ServiceNow Reports.
• ServiceNow Ticket Trends.
• Busines Analyst Work.
• ITSM process updates.
• Assisting with IT service management processes.
• Analysing service performance data.
• Collaborating with team members.
• ServiceNow Insights.

Skills

ITSM

Analytical skills

Communication skills

Project management

Customer service

Problem-solving

Job description

AGL is seeking an ITSM Analyst Student Intern in Melbourne to learn and contribute to IT service management. The role focuses on supporting ITSM processes and gaining hands-on experience with ServiceNow analytics.

You will work closely with the ITSM team, performing data analysis, reporting, and process improvements while developing professional skills in a dynamic utility environment.