ServiceNow Technical Consultant — ITSM, HRSD & ITOM

NTT DATA; Sydney; Ibrido; AUD 90.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working across Sydney/Melbourne

Descrizione del lavoro

NTT DATA is seeking a motivated ServiceNow Technical Consultant to join our delivery team in Australia. You will work with senior staff to design, configure, implement and enhance ServiceNow solutions across ITSM, HRSD, SPM, and ITOM, including system integrations and platform development.

You will collaborate with clients and stakeholders, participate in workshops, and help produce design docs and technical artefacts while improving delivery quality and outcomes.

Competenze

• Approximately 2-4 years' experience working with the ServiceNow platform.
• Hands‑on experience configuring and supporting ServiceNow solutions.
• Exposure to ITSM, HRSD, SPM, ITOM modules.
• Understanding of ServiceNow platform capabilities, configuration, and administration.
• Experience or exposure to integrations using REST APIs, SOAP, IntegrationHub, or MID Server.
• Strong analytical and problem‑solving skills.
• Ability to translate business requirements into practical technical solutions.
• Good communication and stakeholder engagement skills.
• Strong documentation and organisational capabilities.

Mansioni

• Support the design, configuration, and implementation of ServiceNow solutions.
• Assist in the preparation of solution design documentation, including High-Level and Low-Level Designs.
• Configure and customise ServiceNow applications in accordance with platform best practices.
• Participate in requirements gathering workshops, design discussions, and solution playback sessions.
• Support the development and testing of integrations using APIs, IntegrationHub, MID Server, REST, and SOAP services.
• Collaborate with senior consultants, developers, and client stakeholders throughout delivery engagements.
• Assist with system testing, defect resolution, and deployment activities.
• Prepare and maintain project documentation, user guides, and technical artefacts.
• Contribute to process improvement initiatives and ServiceNow best practices.
• Provide ongoing support and enhancement recommendations to clients where required.

Conoscenze

ServiceNow experience

Hands-on configuration

Analytical thinking

Stakeholder engagement

Documentation and org skills

Strumenti

REST APIs

SOAP

IntegrationHub

MID Server

Descrizione del lavoro

NTT DATA is seeking a motivated ServiceNow Technical Consultant to join our delivery team in Australia. You will work with senior staff to design, configure, implement and enhance ServiceNow solutions across ITSM, HRSD, SPM, and ITOM, including system integrations and platform development.

You will collaborate with clients and stakeholders, participate in workshops, and help produce design docs and technical artefacts while improving delivery quality and outcomes.