ITSM Analyst Student Intern - IT Service Management

Hatch; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

AGL is seeking an ITSM Analyst Student Intern in Melbourne to learn and contribute to IT service management. The role focuses on supporting ITSM processes and gaining hands-on experience with ServiceNow analytics.

You will work closely with the ITSM team, performing data analysis, reporting, and process improvements while developing professional skills in a dynamic utility environment.

Qualifications

• Role is an ITSM Analyst Student Intern.
• Learning-focused internship in IT service management at AGL.

Responsibilities

• ServiceNow Data analysis.
• ServiceNow Reports.
• ServiceNow Ticket Trends.
• Busines Analyst Work.
• ITSM process updates.
• Assisting with IT service management processes.
• Analysing service performance data.
• Collaborating with team members.
• ServiceNow Insights.

Skills

ITSM

Analytical skills

Communication skills

Project management

Customer service

Problem-solving

Job description

This is a ITSM Analyst Student Intern - IT Service Management role with AGL based in Melbourne, VIC, AU

Role Seniority - intern

More about the ITSM Analyst Student Intern - IT Service Management role at AGL

ITSM Analyst Student Intern - IT Service Management

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the AGL team will be there to support your growth.

Key Responsibilities

• ServiceNow Data analysis
• ServiceNow Reports
• ServiceNow Ticket Trends
• Busines Analyst Work
• ITSM process updates
• Assisting with IT service management processes
• Analysing service performance data
• Collaborating with team members
• ServiceNow Insights

Key Strengths

• IT Service Management
• Analytical skills
• Communication skills
• Project management
• Customer service
• Problem-solving

A Final Note: This is a role with AGL not with Hatch.