Senior ServiceNow Systems Analyst

Tech Mahindra; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Tech Mahindra is seeking an experienced Systems Analyst to lead ServiceNow implementations for ITSM, ITOM, CMDB, ITAM and Service Portal modules. The role requires deep technical expertise and a consultative approach across IT operations and development teams.

The successful candidate will drive ITIL-aligned configurations, design solution architectures, and deliver scalable ServiceNow solutions for enterprise environments in a permanent Sydney-based role.

Qualifications

• 11+ years of IT experience with ServiceNow technical consultation and management.
• Experience in ServiceNow ITSM, ITOM, CMDB, ITAM and Service Portal.
• Experience configuring ITIL processes and reporting in ServiceNow.

Responsibilities

• Gather requirements and deliver high-quality ServiceNow implementations.
• Develop and customize ServiceNow modules, catalogs, business rules, data dictionary, UI actions, UI policies, client scripts and validations.
• Collaborate with cross-functional teams (IT ops, development, business) to define solution architectures.

Skills

ServiceNow Development

ITSM

ITOM

CMDB

ITAM

Service Portal

Job description

Tech Mahindra is seeking an experienced Systems Analyst to lead ServiceNow implementations for ITSM, ITOM, CMDB, ITAM and Service Portal modules. The role requires deep technical expertise and a consultative approach across IT operations and development teams.

The successful candidate will drive ITIL-aligned configurations, design solution architectures, and deliver scalable ServiceNow solutions for enterprise environments in a permanent Sydney-based role.