IT Service Desk Analyst: Level 1-2 Support & Microsoft 365

Entire; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development

Modern Microsoft cloud technologies

6 wellbeing days a year

South Melbourne office

Monthly morning teas

Supportive team environment

Job summary

Entire is seeking a proactive IT Service Desk Analyst to join our new in-house IT team in South Melbourne. You will be the first point of contact, providing Level 1 and Level 2 support across office sites and field teams.

You will troubleshoot across Windows 10/11 and Microsoft 365, manage tickets with Entra ID/AD, MFA, Intune, and collaborate with the IT Systems Engineer to improve services. A strong customer focus and good prioritisation are essential.

Qualifications

• Minimum 3 years' experience in an IT service desk or technical support role.
• Strong troubleshooting skills across Windows 10/11 and Microsoft 365.
• Experience with Microsoft Entra ID (or Active Directory), user administration and MFA.
• Experience using IT ticketing and service management systems.
• Sound understanding of basic networking, including Wi‑Fi, VPN, DNS and DHCP.
• Excellent communication skills and the ability to explain technical issues to non-technical users.
• A proactive, practical approach to problem-solving.
• Strong organisational skills and the ability to manage competing priorities.
• A positive attitude and willingness to learn and develop.
• A current driver's licence and willingness to occasionally travel to project sites.
• Experience with Microsoft Intune, Azure Virtual Desktop, PowerShell or IT support within the construction or engineering industry would be highly regarded but is not essential.

Responsibilities

• Providing Level 1 and Level 2 IT support via In person, phone, email and Microsoft Teams
• Troubleshooting hardware, software, network and connectivity issues
• Managing IT support tickets, prioritising requests and ensuring timely resolution
• Configure, deployment and maintenance of laptops, desktops, mobile devices and user accounts
• Supporting Microsoft 365 stack, including Outlook, Excel, Teams, SharePoint and OneDrive
• Managing user access, permissions and accounts through Microsoft Entra ID
• Assisting with device management through Microsoft Intune
• Supporting IT onboarding and offboarding for employees
• Escalating complex technical issues and working with the IT Systems Engineer to resolve them
• Maintaining IT documentation, asset registers and support procedures
• Supporting IT security practices and identifying opportunities to improve systems and processes

Skills

Windows 10/11

Microsoft 365

Entra ID / AD

MFA

IT ticketing systems

Networking basics

Communication

Prioritisation

Device management

Intune

Tools

Microsoft Entra ID

Active Directory

PowerShell

Microsoft Intune

Azure Virtual Desktop

Job description

Entire is seeking a proactive IT Service Desk Analyst to join our new in-house IT team in South Melbourne. You will be the first point of contact, providing Level 1 and Level 2 support across office sites and field teams.

You will troubleshoot across Windows 10/11 and Microsoft 365, manage tickets with Entra ID/AD, MFA, Intune, and collaborate with the IT Systems Engineer to improve services. A strong customer focus and good prioritisation are essential.