IT Support Technician (L1) — Customer-First MSP Support

Virtual IT Group; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Virtual IT Group in Melbourne is seeking an IT Support Technician (L1) to be the first point of contact for our customers, delivering friendly, efficient and secure support. You’ll resolve a variety of issues and help customers get back to work quickly.

You’ll handle a high volume of calls across Microsoft 365, Windows, Active Directory and networking, with guidance from experienced analysts and a clear development path within VITG.

Qualifications

• 1 to 3 years’ experience supporting Microsoft 365 and Windows environments in a customer-focused role.
• Positive, can-do attitude with a strong desire to help others
• Entry-level certifications such as AZ-900 or MS-900, or equivalent training

Responsibilities

• Represent Virtual IT Group by supporting customers as the first point of contact and enabling day-to-day operations.
• Managing a high volume of incoming calls within specified timeframes, information gathering and raising tickets to wider support teams.
• Troubleshooting a range of technical issues across Microsoft 365, Windows, Active Directory, and everyday networking, from password resets, MFA, and account unlocks to Wi‑Fi, VPN, and printer problems.

Skills

IT support

Customer service

Microsoft 365

Windows OS

Active Directory

Job description

Virtual IT Group in Melbourne is seeking an IT Support Technician (L1) to be the first point of contact for our customers, delivering friendly, efficient and secure support. You’ll resolve a variety of issues and help customers get back to work quickly.

You’ll handle a high volume of calls across Microsoft 365, Windows, Active Directory and networking, with guidance from experienced analysts and a clear development path within VITG.