Career-Driven IT Support Technician (L1–L2)

The Save Group Pty Ltd; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

GI IT Security in Melbourne is seeking an IT Support Technician (Level 1 and 2) to join our team. You will provide frontline support, assist with system maintenance and ensure clients receive reliable service.

You'll work in a busy B2B environment with Microsoft 365, cloud services, end-user devices, networking, and security practices. We value detail, customer focus and a willingness to learn in a structured, process-driven setting.

Qualifications

• Curious, customer-focused, eager to learn and committed to delivering a great service.
• Follow processes and escalate issues to ensure the best outcome.
• Strong customer service, communication and interpersonal skills.
• High attention to detail and commitment to accuracy.
• Understanding of Microsoft 365, Windows OS and general IT concepts.
• Ability to work independently while contributing to a team.
• Strong problem‑solving and analytical thinking.
• Process and procedure‑focused approach to work.
• Good judgement regarding issue escalation and prioritisation.

Responsibilities

• Provide first-level technical support for hardware, software, Microsoft 365, user accounts and business applications.
• Log, prioritise, investigate and resolve support requests following established processes and service standards.
• Assist with user onboarding and offboarding, including account setup, access management and device preparation.
• Support system monitoring, updates, patching, backups and routine maintenance activities.
• Maintain accurate documentation, service records and asset information.

Skills

Customer focus

Problem solving

Communication skills

Team player

Curious learner

Process driven

Microsoft 365

Windows OS

Education

IT qualification or related discipline

Job description

GI IT Security in Melbourne is seeking an IT Support Technician (Level 1 and 2) to join our team. You will provide frontline support, assist with system maintenance and ensure clients receive reliable service.

You'll work in a busy B2B environment with Microsoft 365, cloud services, end-user devices, networking, and security practices. We value detail, customer focus and a willingness to learn in a structured, process-driven setting.