Frontline IT Support Engineer — Windows, AD & M365 (Remote)

Appetency Recruitment Services; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Appetency Recruitment Services is seeking a Level 1 Onsite Engineer in Melbourne to provide frontline technical support. This role involves assisting users with hardware and software issues on-site, ensuring a high level of customer satisfaction.

The ideal candidate will have basic technical knowledge and excellent communication skills, with opportunities for career advancement into specialized roles. This is a remote work position.

Qualifications

• Entry-level position in IT with responsibilities for basic troubleshooting and user support.
• Exposure to cloud, cyber, and specialized technical roles as a form of career growth.
• Onsite presence required to resolve user issues directly.

Responsibilities

• Fix common technical problems with PCs, mobile devices, and printers.
• Assist with software installations and account setups.
• Physically visit user locations to resolve technical issues.

Skills

Troubleshooting technical problems

User Support for software installations

Basic networking knowledge

Communicating with non-technical users

Tools

Windows OS

Microsoft 365

Active Directory

Job description

Appetency Recruitment Services is seeking a Level 1 Onsite Engineer in Melbourne to provide frontline technical support. This role involves assisting users with hardware and software issues on-site, ensuring a high level of customer satisfaction.

The ideal candidate will have basic technical knowledge and excellent communication skills, with opportunities for career advancement into specialized roles. This is a remote work position.