Frontline IT Support Engineer — Windows, AD & M365 (Remote)

Genie Hiring; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

Appetency Recruitment Services is seeking a Level 1 Onsite Engineer in Melbourne to provide frontline technical support. This role involves assisting users with hardware and software issues on-site, ensuring a high level of customer satisfaction.

The ideal candidate will have basic technical knowledge and excellent communication skills, with opportunities for career advancement into specialized roles. This is a remote work position.

Qualifications

• Entry-level position in IT with responsibilities for basic troubleshooting and user support.
• Exposure to cloud, cyber, and specialized technical roles as a form of career growth.
• Onsite presence required to resolve user issues directly.

Responsibilities

• Fix common technical problems with PCs, mobile devices, and printers.
• Assist with software installations and account setups.
• Physically visit user locations to resolve technical issues.

Skills

Troubleshooting technical problems

User Support for software installations

Basic networking knowledge

Communicating with non-technical users

Tools

Windows OS

Microsoft 365

Active Directory

Job description

A Level 1 Onsite Engineer is an entry-level IT professional providing frontline, hands-on technical support, resolving common issues with hardware, software (like Windows, Microsoft 365), and networks directly at a user's location, acting as the "hero" for immediate tech problems, and escalating complex issues to higher-level support when needed. These roles are crucial for customer satisfaction, offering broad exposure and a pathway to specialize in cloud, cyber, or other areas.

Key Responsibilities:

• Troubleshooting:Fixing common technical problems with PCs, mobile devices, printers, and basic network connectivity.
• User Support:Assisting with software installations, account setup (like Active Directory), and application support (like Microsoft 365 , Intune ).
• Onsite Presence:Physically visiting user locations (offices, sites) to resolve issues, moving beyond just remote helpdesk work.
• Communication:Clearly explaining solutions to non-technical users and escalating complex issues to L2/L3 engineers.
• Customer Focus:Ensuring a high level of customer satisfaction and a positive support experience.

Typical Skills & Environment:

• Tech Stack:Windows OS, Microsoft 365, Active Directory, basic networking.
• Environment:Often works within Managed Service Providers (MSPs) or large organizations needing dedicated onsite support.
• Career Growth:Serves as a foundation for advancing into specialized L2/L3 roles or cloud/cybersecurity.

Location Melbourne 26-01-18 Technical Support Permanent Full-time Jobs