Entry-Level IT Support Specialist — Microsoft 365 & Helpdesk

AHRI; Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

AHRI, The Australian HR Institute, invites applications for a Junior IT Support Officer in Melbourne. You’ll provide Level 1/2 support across devices, Microsoft 365 services, accounts and licensing, with mentorship and hands-on coaching.

Ideal applicants have a basic IT foundation, strong troubleshooting skills and a desire to grow in cloud services such as Entra ID, Intune, Dynamics 365 and Power Platform.

Qualifications

• A tertiary qualification in Information Technology, Computer Science, Cyber Security, Business Systems or a related field.
• Up to one year of relevant professional experience.
• Experience gained through an internship, placement, part-time role, volunteering, study project or home lab.
• A basic understanding of Windows laptops, Microsoft 365 and common workplace technology.
• A logical and curious approach to troubleshooting.
• Clear, patient and customer-focused communication skills.
• Good organisation and time-management skills.
• An interest in Microsoft 365, Entra ID, Intune, Dynamics 365, Power Platform, Power BI and cyber security.
• Microsoft Fundamentals certifications, ITIL Foundation or similar entry-level credentials would be advantageous.

Responsibilities

• Providing first-line support for common hardware, software, account, access and connectivity issues.
• Logging, categorising and updating service desk tickets.
• Supporting staff with Microsoft Teams, Outlook, SharePoint, OneDrive and other Microsoft 365 services.
• Assisting with user accounts, passwords, authentication, access groups and licenses.
• Setting up laptops, peripherals, applications and other workplace technology.
• Supporting employee onboarding, offboarding and role changes.
• Providing basic support for Dynamics 365 CRM, Power Platform, Power BI and other business applications.
• Assisting with system testing, documentation, equipment setup and post-release support.
• Creating simple user guides, knowledge articles and quick-reference materials.
• Identifying recurring issues and suggesting practical improvements.

Skills

Windows OS

Microsoft 365

Customer support

Troubleshooting

Communication

Education

Tertiary IT qualification

Tools

Dynamics 365

Power Platform

SharePoint

Entra ID

Intune

Power BI

Job description

AHRI, The Australian HR Institute, invites applications for a Junior IT Support Officer in Melbourne. You’ll provide Level 1/2 support across devices, Microsoft 365 services, accounts and licensing, with mentorship and hands-on coaching.

Ideal applicants have a basic IT foundation, strong troubleshooting skills and a desire to grow in cloud services such as Entra ID, Intune, Dynamics 365 and Power Platform.