IT Support Officer

Evo Power Pvt Ltd; Melbourne; Hybrid; AUD 52,000 - 78,000; Full time

Job summary

Evo Power Pvt Ltd is seeking an IT Support Officer to help maintain hardware, software, and network infrastructure across the organisation. The role focuses on keeping systems secure, available, and performing at peak levels while assisting end users with a friendly, proactive service.

You will support Windows and Apple devices, manage IT assets, and contribute to documentation and training programs. A flexible work arrangement and growth opportunities in a renewable energy company are available.

Qualifications

• Experience in an IT support or service desk environment.
• Strong communication and customer service skills.
• Flexible working arrangements.
• An IT qualification is desirable.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network issues.
• Maintain IT systems to ensure performance, security, and availability.
• Install, configure, and maintain workstations and network devices.
• Manage IT asset procurement and inventory records.
• Develop and maintain IT support documentation and knowledge base articles.
• Provide remote and on-site IT support for end users.
• Collaborate with teams to implement IT solutions and improve processes.
• Deliver IT training and cybersecurity awareness sessions.

Skills

IT support

Communication

Customer service

Problem solving

Education

IT qualification (desirable)

Tools

Microsoft 365

Azure Active Directory

VPN

Job description

The IT Support Officer assists in providing technical support and maintaining IT systems across the organisation. The role helps ensure the smooth operation of hardware, software and network infrastructure while supporting end users.

Key Accountabilities

Provide technical support and troubleshooting for hardware, software, and network-related issues across Windows and Apple devices.

Manage and maintain IT systems to ensure optimal performance, security, and availability.

Assist in the installation, configuration, and maintenance of workstations, peripherals, and network devices.

Manage IT asset procurement, maintain an updated inventory, and track hardware purchases and maintenance records.

Develop and maintain IT support documentation, standard operating procedures, and knowledge base articles.

Provide remote and on-site IT support for end users, ensuring minimal downtime and fast issue resolution.

Work closely with internal teams to implement innovative IT solutions and enhance support processes based on user feedback.

Develop and deliver IT training sessions and collaborate with the IT Security Specialist on cybersecurity awareness and training programs.

Support cloud-based technologies, including Microsoft 365, Azure Active Directory, and VPN solutions.

What we're looking for

Experience in an IT support or service desk environment.

Working knowledge of hardware, software, networking and common troubleshooting techniques.

Strong communication and customer service skills, with the ability to support users with varying levels of technical experience.

Effective problem-solving, prioritisation and organisational skills.

A relevant IT qualification or equivalent practical experience is desirable.

Flexible working arrangements.

Join a growing company in the renewable energy industry.

Be part of a friendly and supportive team environment.

Opportunities to learn, develop new skills and grow your career.