IT Support Officer 1/2

Future You; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Career development

Investing in tech

Job summary

Future You is sourcing an IT Support Officer to join a national professional services organisation in Sydney. The role goes beyond a traditional helpdesk, taking ownership of incidents, assisting with cloud services, software updates and access management while working with business partners.

You will diagnose problems across workplace systems, implement practical solutions, document processes and contribute to IT projects and digital tooling adoption. Hybrid work arrangements apply.

Qualifications

• Minimum 5 years' hands-on IT support experience.
• Experience troubleshooting workplace technology and apps.
• Solid understanding of cloud and SaaS environments.
• Experience managing user access and permissions.
• Strong communication and organisational skills.

Responsibilities

• Own incoming IT requests and ensure timely outcomes.
• Investigate incidents across workplace systems.
• Assist employees with daily technology challenges.
• Administer user access and security across core systems.
• Support business apps and cloud services implementation.
• Monitor performance of key workplace technologies.

Skills

IT support

Troubleshooting

Cloud environments

User access management

Communication

Prioritisation

Job description

IT Support Officer 1/2

The Opportunity

Our client is a successful national professional services organisation that continues to expand its internal technology capabilities. With a strong focus on delivering an efficient and reliable technology experience, the business is looking to strengthen its IT function with an experienced support professional.

This is a varied position for someone who enjoys being more than a traditional helpdesk resource. You will work closely with the wider business, take ownership of technical issues and assist with the ongoing development of the organisation's technology environment.

The Role

• Taking ownership of incoming technology requests and ensuring users receive timely and effective outcomes
• Investigating incidents and technical problems across workplace systems and end-user environments
• Assisting employees with day-to-day technology challenges and providing practical solutions
• Administering user access and maintaining appropriate security and permissions across core systems
• Supporting the implementation and maintenance of business applications and cloud services
• Monitoring the performance and availability of key workplace technologies
• Assisting with software updates, system changes and technology releases
• Maintaining accurate IT records, documentation and asset information
• Working alongside infrastructure and technology partners on more complex technical matters
• Helping coordinate technology changes across the business and ensuring users are appropriately supported
• Identifying recurring issues and recommending improvements to reduce future support requirements
• Contributing to the development of IT processes, procedures and internal knowledge resourcesAssisting with technology projects, system enhancements and business initiatives as required
• Supporting the organisation as it adopts new digital tools and more efficient ways of working
• Building trusted relationships with employees and becoming a reliable point of contact for technology-related matters

• Taking ownership of incoming technology requests and ensuring users receive timely and effective outcomes
• Investigating incidents and technical problems across workplace systems and end-user environments
• Assisting employees with day-to-day technology challenges and providing practical solutions
• Administering user access and maintaining appropriate security and permissions across core systems
• Supporting the implementation and maintenance of business applications and cloud services
• Monitoring the performance and availability of key workplace technologies
• Assisting with software updates, system changes and technology releases
• Maintaining accurate IT records, documentation and asset information
• Working alongside infrastructure and technology partners on more complex technical matters
• Helping coordinate technology changes across the business and ensuring users are appropriately supported
• Identifying recurring issues and recommending improvements to reduce future support requirements
• Contributing to the development of IT processes, procedures and internal knowledge resources
• Assisting with technology projects, system enhancements and business initiatives as required
• Supporting the organisation as it adopts new digital tools and more efficient ways of working
• Building trusted relationships with employees and becoming a reliable point of contact for technology-related matters

About You

This opportunity would suit an IT professional who is confident working independently, enjoys variety and takes pride in providing a high level of service.

• Minimum 5 years' experience in a hands-on IT support environment
• Strong experience troubleshooting workplace technology and business applications
• A solid understanding of modern cloud and SaaS environments
• Experience managing user access, permissions and technology services
• The ability to investigate problems logically and work through issues to a resolution
• Strong interpersonal skills and confidence working with people across different areas of a business
• A customer-first approach with a focus on understanding the underlying issue rather than simply resolving the immediate request
• The ability to prioritise workloads and remain organised in a fast-paced environment
• Strong written and verbal communication skills
• A high level of initiative and the confidence to work with minimal supervision
• A continuous improvement mindset and an interest in finding better ways of delivering IT services
• A willingness to learn new platforms and technologies as the environment evolves
• Strong attention to detail and a genuine sense of ownership

What’s on Offer

• Four days working from the office with one day working remotely
• A varied role with exposure well beyond traditional desktop support
• The opportunity to work across systems, applications and technology initiatives
• A business that is actively investing in its technology environment
• A collaborative team where your ideas and input will be valued
• The opportunity to develop your career across multiple areas of IT