Support Officer

Tech And Data People; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Techanddatapeople is seeking a proactive IT Support Officer to join our Melbourne team. You will be the on-site face of IT, delivering hands-on support, device provisioning, onboarding, and asset management for a growing national business.

As the first point of contact, you will resolve day-to-day issues across Windows and Microsoft 365, manage ITSM tickets, support meeting room tech, and help maintain asset registers. You’ll work with a remote tech team while owning local IT operations.

Qualifications

• At least 2 years of experience in IT Support, Service Desk or Helpdesk.
• Strong troubleshooting skills across Windows environments and Microsoft technologies.
• Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Device deployment and provisioning experience, ideally using Microsoft Intune and Windows Autopilot.
• Experience working with ITSM/ticketing platforms.
• Asset and inventory management exposure.

Responsibilities

• Provide Level 1 IT support across hardware, software, Microsoft 365, printing, mobility, and connectivity issues.
• Troubleshoot and resolve incidents and service requests through an ITSM platform.
• Support meeting room technology, printers, mobile devices, and end-user computing environments.
• Build, configure, deploy, and maintain laptops and other end-user devices.
• Facilitate employee onboarding and offboarding activities, including device allocation, user access, and equipment recovery.
• Manage technology assets, maintain accurate asset registers, and monitor stock levels of IT equipment and accessories.
• Coordinate hardware repairs, warranties, returns, and logistics activities.

Skills

IT Support

Troubleshooting

Onboarding

Asset management

Customer service

Tools

Microsoft Intune

Windows Autopilot

Microsoft 365

Azure AD / Entra ID

Job description

We're seeking a proactive and customer-focused IT Support Officer to become the on-site face of IT for a growing national business.

This role is ideal for someone who enjoys a mix of end-user support, device provisioning, asset management, and hands-on technical troubleshooting. You'll work closely with a remote technology team while taking ownership of local IT operations and ensuring employees have the tools and support they need to remain productive.

About the Role

As the first point of contact for IT support, you'll provide hands-on assistance across a broad range of technologies, resolving day-to-day technical issues while supporting device deployment, onboarding activities, and technology asset management. You'll enjoy a high degree of autonomy and will play a key role in maintaining a seamless IT experience for end users.

Key Responsibilities

• Provide Level 1 IT support across hardware, software, Microsoft 365, printing, mobility, and connectivity issues.
• Troubleshoot and resolve incidents and service requests through an ITSM platform.
• Support meeting room technology, printers, mobile devices, and end-user computing environments.
• Build, configure, deploy, and maintain laptops and other end-user devices.
• Facilitate employee onboarding and offboarding activities, including device allocation, user access, and equipment recovery.
• Manage technology assets, maintain accurate asset registers, and monitor stock levels of IT equipment and accessories.
• Coordinate hardware repairs, warranties, returns, and logistics activities.

About You

To be successful in this role, you will have:

• At least 2 years' experience in an IT Support, Service Desk, or Helpdesk position.
• Strong troubleshooting skills across Windows environments and Microsoft technologies.
• Experience supporting:
  • Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Windows desktops and laptops
  • Printers and peripherals
  • Mobile devices
  • Basic networking environments
• Experience working with ITSM/ticketing platforms.
• Device deployment and provisioning experience, ideally using Microsoft Intune and Windows Autopilot.
• Strong organisational skills with exposure to asset and inventory management.

Desirable Skills

• Exposure to Microsoft Entra ID (Azure AD) administration.
• ITIL Foundation certification.
• Microsoft certifications such as MS-900 or MD-102.

What We're Looking For

• Self-motivated and able to work autonomously.
• Customer-focused with a strong service mentality.
• Organised, reliable, and accountable.
• A strong problem solver with excellent attention to detail.
• Passionate about continuous improvement and delivering a great user experience.

If you're looking for an opportunity where you can take ownership of local IT support while broadening your technical skills and exposure, we'd love to hear from you.