It Support Officer

Michael Page; Western Australia; On-site; AUD 41,000 - 55,000; Full time

Benefits offered by this job

Competitive hourly rate

Temporary position offering flexible安排

Job summary

Michael Page is seeking an IT Support Officer for a temporary position in Western Australia. The role involves providing first-level IT support, troubleshooting hardware and software issues, and assisting users with system access and password resets.

Ideal candidates will be experienced in technical support, with strong communication skills and the ability to work independently while managing multiple tasks.

Qualifications

• Experience providing technical support in a professional setting.
• Good communication skills demonstrated with technical health.
• Knowledge of hardware, software and network troubleshooting.
• Familiarity with common operating systems and office software.

Responsibilities

• Provide first-level IT support and troubleshoot hardware and software issues.
• Assist users with system access, password resets, and account management.
• Maintain and update IT equipment and inventory records.
• Coordinate with external vendors for equipment repairs or replacements.
• Ensure compliance with IT policies and procedures.
• Document support requests and resolutions for future reference.
• Perform routine system updates and maintenance tasks.
• Collaborate with the technology team to improve IT processes.

Skills

Technical support

Communication skills

Hardware troubleshooting

Software troubleshooting

OS familiarity

User-focused service

Job description

• A great opportunity to work in a well established business

About Our Client

This organisation operates within the business services industry and is seeking a skilled professional for a temporary role in technology support.

Job Description

• Provide first-level IT support and troubleshoot hardware and software issues.
• Assist users with system access, password resets, and account management.
• Maintain and update IT equipment and inventory records.
• Coordinate with external vendors for equipment repairs or replacements.
• Ensure compliance with IT policies and procedures.
• Document support requests and resolutions for future reference.
• Perform routine system updates and maintenance tasks.
• Collaborate with the technology team to improve IT processes.

The Successful Applicant

A successful IT Support Officer should have:

• Experience in providing technical support in a professional setting.
• Have good communication skills applied with technical health
• Knowledge of hardware, software, and network troubleshooting.
• Familiarity with common operating systems and office software.
• Strong problem-solving skills and attention to detail.
• Ability to communicate clearly and effectively with users.
• Capability to work independently and manage multiple tasks.

What's on Offer

• Opportunity to gain hands-on experience in the business services industry.
• Competitive hourly rate.
• Temporary position offering flexibility.