ICT Operations Officer

Public Sector People; Mackay Regional; Sur place; AUD 60 000 - 90 000; Plein temps

Résumé du poste

Public Sector People is seeking a frontline ICT support professional to provide high‑quality technical assistance across the organisation for desktops, laptops, mobile devices and tablets.

You will troubleshoot, manage IT service desk tickets, support Windows environments, assist with security and access, and liaise with vendors to maintain reliable public sector IT services.

Qualifications

• Experience in an IT support or service desk environment.
• Strong customer service and stakeholder engagement skills.
• Experience supporting Microsoft Windows desktop and server operating systems.
• Strong troubleshooting and problem-solving capability.

Responsabilités

• Provide support for desktops, laptops, mobile phones, tablets and related peripherals.
• Troubleshoot and elevate hardware and software issues to internal teams and external vendors.
• Manage and update IT service desk tickets in line with ITIL best practices.
• Assist with user account security and system access management.
• Monitor and respond to cybersecurity incidents reported by users.
• Liaise with third-party technology suppliers and service providers.

Connaissances

IT Service Desk

Customer Service

Windows Support

Troubleshooting

Communication

Time Management

Formation

Diploma of Information Technology

Outils

Windows Server

Microsoft 365

Description du poste

This role is responsible for providing frontline ICT support across the organisation, ensuring end users receive high-quality technical assistance for desktop, laptop, mobile and tablet devices.

Key Responsibilities

• Provide support for desktops, laptops, mobile phones, tablets and related peripherals.
• Troubleshoot and elevate hardware and software issues to internal teams and external vendors.
• Manage and update IT service desk tickets in line with ITIL best practices.
• Assist with user account security and system access management.
• Monitor and respond to cybersecurity incidents reported by users.
• Liaise with third-party technology suppliers and service providers.

Essential Experience & Skills

• Experience working in an IT support or service desk environment.
• Strong customer service and stakeholder engagement skills.
• Experience supporting Microsoft Windows desktop and server operating systems.
• Strong troubleshooting and problem-solving capability.
• Ability to work independently, prioritise workloads and manage competing demands.
• Effective written and verbal communication skills.

Qualifications Desirable

• Diploma of Information Technology.

Ideal Candidate

The successful candidate will be a customer-focused IT professional with strong technical support experience, excellent problem-solving skills.. They will have hands‑on experience supporting Microsoft environments and endpoint devices while maintaining a proactive approach to service delivery and continuous improvement.