IT Support Specialist

Plaza Premium Lounge; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

Plaza Premium Lounge in Sydney is seeking an IT Support Specialist to deliver technical support for internal users and key IT systems. You will handle End Point devices and network infrastructure, providing Level 1 & 2 IT support and maintenance.

Responsibilities include maintaining file servers, POS terminals, CCTV, Wi‑Fi, VPN, and coordinating with vendors. You will install, support, and maintain IT hardware/software and train users to ensure smooth daily operations.

Qualifications

• Diploma or above in Information Technology, Computer Science, or related disciplines.
• Minimum 2 years' relevant IT support experience preferably in sizable firms or multinational companies.
• Solid experience in supporting Microsoft Windows, O365, AD.
• Solid experience in supporting Windows Server and Android devices.
• Familiar with Windows operating systems and office applications.
• Hands-on networking knowledge: TCP/IP, VPN, firewall basics, WAN/LAN security.
• Strong problem solving and communication skills; good English prose and speech.
• Able to work independently and under pressure.

Responsibilities

• Provide support services to ensure all computer systems function properly (servers, POS terminals, CCTV, internet, Wi‑Fi, VPN, etc.).
• Install, support and maintain IT related hardware and software.
• Support daily IT operations and liaise with business users and IT team.
• Liaise with vendors on quotations for setup, implementation, repair, and maintenance of IT hardware and software.
• Maintain IT related contracts.
• Analyze IT problems and recommend corrective, preventive, and improvement measures.
• Maintain administration records of IT equipment inventory, software inventory, licenses, and network information.
• Provide training and support to end users.
• Coordinate IT projects from system deployments to new site openings or renovations.
• Perform any ad hoc IT duties as assigned.

Skills

Windows

O365

Active Directory

Windows Server

Networking

VPN

English communication

Education

Diploma or above in IT/CS

Tools

Synology

POS terminals

CCTV

PA System

Job description

The IT Support Specialist provides technical support to internal users, ensuring smooth operation of IT systems, networks, and applications. This role includes but not limited to End Point Device/ Peripheral (e.g. Desktop, Laptop, Printer, Mobile Devices and Signage Display etc.) and Network Infrastructure and Peripheral Level 1 & Level 2 IT Support & Maintenance

JOB RESPONSIBILITIES

• Provide support services to ensure all computer systems are functioning properly such as file servers, POS terminals, CCTV, Internet connection, Synology, PA System, Wi-Fi, network infra, and VPN connection, etc.
• Install, support and maintain IT related hardware and software
• Support daily IT operation and liaise with business users & IT team.
• Liaise and negotiate with vendors or suppliers on quotation for setup, implementation, repair, and maintenance of IT hardware & software
• Maintain IT related contracts
• Analyze computer / IT problems reported and recommend corrective, preventive and improvement measures
• Maintain proper administration records of IT equipment inventory, software inventory, software licenses, network & other IT related information
• Provide training, guidance, and support to end users
• Coordinate IT related projects, from new/upgrades of system deployment to new site opening or renovations.
• Perform any ad hoc IT duties as assigned

JOB REQUIREMENTS

• Diploma or above in Information Technology, Computer Science, or related disciplines
• Minimum 2 years' relevant experience preferably gained from sizable firms or multinational companies
• Solid experience in supporting Microsoft Windows, O365, AD.
• Solid experience in supporting Windows Server and Android Device
• Familiar with Windows operation systems and office applications
• Hands-on experience in TCP/IP Networking, Basic Firewall, VPN, WAN/LAN network security
• Strong problem solving and communication skills
• Good command of spoken and written English
• Able to work independently and under pressure