IT Support Officer

CleanPeak Energy; North Sydney Council; On-site; AUD 75,000 - 100,000; Full time

Job summary

CleanPeak Energy is seeking a proactive IT Support Officer to join our team in a modern, cloud-first environment. You will administer and support Microsoft 365, manage user access, and assist with cyber security and audits.

Ideal candidates have IT-related qualifications, strong communication skills, and a hands-on approach to solving problems for a growing Australian company focused on renewable energy infrastructure.

Qualifications

• Qualifications in Information Technology, Cyber Security, Business Information Systems, or a related field.
• Excellent communication, interpersonal, and customer service skills.
• Practical experience supporting Microsoft 365 environments and Windows endpoints.
• Strong troubleshooting and problem-solving abilities with the capacity to research solutions independently.

Responsibilities

• Provide first-line support for hardware, software and network issues.
• Support day-to-day corporate IT operations including meeting room technology, conferencing systems, audiovisual equipment, printers, and general workplace technology services.
• Perform system administration tasks, manage user accounts, permissions and access controls.
• Manage onboarding and offboarding of employees within the IT infrastructure.
• Install, configure and maintain computer hardware, monitors, and other devices, coordinating repairs and replacements as needed.
• Administer and support Microsoft 365 technologies.
• Assist with cybersecurity and compliance audit preparation.
• Maintain IT documentation, asset registers, procedures, standards, and security records.

Job description

CleanPeak Energy is an Australian-owned renewable energy company. We build, own and operate a portfolio of large-scale solar, battery and thermal energy infrastructure – providing smart, reliable and cost-effective energy to our customers.

About the Role

We are seeking a proactive and customer-focused IT Support Officer to join our growing team. This role is ideal for someone passionate about Microsoft technologies, cyber security, and delivering high-quality IT support in a modern cloud-first environment. You will be responsible for the administration, support, and continuous improvement of CleanPeak Energy’s corporate IT environment, playing a key role in supporting and securing our corporate technology environment.

Your responsibilities will include:

• Provide first-line support for hardware, software and network issues.
• Support day-to-day corporate IT operations including meeting room technology, conferencing systems, audiovisual equipment, printers, and general workplace technology services.
• Perform system administration tasks, manage user accounts, permissions and access controls.
• Manage onboarding and offboarding of employees within the IT infrastructure.
• Install, configure and maintain computer hardware, monitors, and other devices, coordinating repairs and replacements as needed.
• Administer and support Microsoft 365 technologies.
• Assist with cybersecurity and compliance audit preparation.
• Maintain IT documentation, asset registers, procedures, standards, and security records.

About You

You are a motivated IT professional who enjoys technology, problem-solving, and helping people. You are security-conscious, detail-oriented, and eager to continue developing your technical capabilities in a modern Microsoft cloud environment.

You will bring:

• Qualifications in Information Technology, Cyber Security, Business Information Systems, or a related field.
• Excellent communication, interpersonal, and customer service skills.
• Practical experience supporting Microsoft 365 environments and Windows endpoints.
• Strong troubleshooting and problem-solving skills with the ability to research solutions independently and experience supporting hardware, remote users, and general desktop environments.
• Strong organisational skills and attention to detail.
• Ability to work collaboratively within a team environment while taking ownership of assigned tasks.

Required

• Must have full Australian work rights.

Why CleanPeak Energy?

We are growing fast. Since starting in 2017, we've built over $800 million worth of assets and are developing more each month.

If you want to be part of the transition to a more sustainable future, we would love to hear from you.

Please note that due to the high volume of applicants, only shortlisted candidates will be contacted. CleanPeak Energy is an equal opportunity employer. All applications will be handled with complete confidentiality. No agencies please.