IT Support Lead – Queensland | AI & Service Excellence

Egis; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Paid Primary and Secondary Carer Leave

Employee Assistance Program

Professional mentoring

Buddy program for new starters

Travel for work across multiple office

Job summary

Egis, a leading global organisation in architecture, consulting, construction engineering and mobility services, seeks a technically strong IT professional ready to step into leadership in Queensland. As Technical Support Lead, you’ll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT.

Some travel between sites is required. You will be responsible for leading Brisbane IT support, owning hardware/software support across

Qualifications

• Ideally, you will be an experienced IT professional ready for a functional leadership role.
• Degree in IT or Computer Science, or equivalent experience
• Experience in global or multinational enterprise IT environments
• Exposure to leadership (mentoring, acting team lead or coordinating support across sites) and keen to grow into a formal leadership role
• Strong technical knowledge across hardware, software, networking and cloud
• Confident influencing stakeholders, with a proactive, solutions‑focused mindset
• Strong customer service ethos (retail or hospitality experience is a plus)
• Experience in Professional Services, Architecture, Engineering or Construction is highly regarded

Responsibilities

• Leading Brisbane IT support (one direct report), delivering hands‑on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications
• Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces
• Managing device lifecycle — imaging, deployment, patching, break/fix and hardware refresh — plus onboarding and off‑boarding for project‑based and permanent staff
• Acting as the go‑to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation
• Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance
• Managing software asset and license compliance, and leading communication and training for technology changes and rollouts
• Championing diversity, inclusion and HSE practices across the team

Skills

Leadership

Customer service

Stakeholder influence

Proactive problem solving

Mentoring

Education

Degree in IT or Computer Science

Tools

ITIL

Microsoft 365

Windows 11

Teams Rooms

Cloud knowledge

Job description

Egis, a leading global organisation in architecture, consulting, construction engineering and mobility services, seeks a technically strong IT professional ready to step into leadership in Queensland. As Technical Support Lead, you’ll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT.

Some travel between sites is required. You will be responsible for leading Brisbane IT support, owning hardware/software support across