Queensland Technical Support Lead - IT & AI Automation

Egis in ANZ; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Primary and Secondary Carer Leave

Employee Assistance Program

Mentoring program

Buddy program for new starters

Travel opportunities for work

Flexible work practices

Job summary

Egis in ANZ is seeking a technically strong IT professional to advance into a leadership role as Technical Support Lead for Queensland. You will provide advanced Level 2 support, guide IT across Queensland offices, and serve as the key liaison between business teams and IT. Some travel between sites is required.

You will manage the Brisbane IT support, oversee ticketing and asset/licence metrics, and drive adoption of new technologies while mentoring a small team and coordinating across offices.

Qualifications

• Degree in IT or Computer Science, or equivalent experience.
• Experience in global or multinational enterprise IT environments.
• Exposure to leadership (mentoring, acting team lead or coordinating support across sites).
• Hands-on involvement in IT workplace transformation projects.
• Strong technical knowledge across hardware, software, networking and cloud.
• Confident influencing stakeholders with a proactive mindset.
• Strong customer service ethos; retail or hospitality experience is a plus.
• Full drivers License.

Responsibilities

• Lead the Queensland IT support function and set the standard for customer-focused onsite support.
• Be the go-to technology contact for Regional Leads and business stakeholders.
• Drive adoption of AI agents and automation to improve IT workflows and the user experience.
• Manage SLAs, tickets and asset/licence metrics.
• Own ticket management, documentation and escalation in line with ITIL.
• Contribute to regional IT budgeting, vendor management and technology investment decisions.
• Manage software assets and licence compliance.
• Lead communication and training for technology changes.

Skills

Leadership experience

Customer service

IT troubleshooting

ITIL knowledge

Cloud computing

Networking

Stakeholder influence

Team coordination

Australian work rights

Education

Degree in IT or Computer Science, or equivalent experience

Tools

Microsoft 365

Teams Rooms

Job description

Egis in ANZ is seeking a technically strong IT professional to advance into a leadership role as Technical Support Lead for Queensland. You will provide advanced Level 2 support, guide IT across Queensland offices, and serve as the key liaison between business teams and IT. Some travel between sites is required.

You will manage the Brisbane IT support, oversee ticketing and asset/licence metrics, and drive adoption of new technologies while mentoring a small team and coordinating across offices.