IT Support Analyst - Flexible Growth & Mentoring

Agilitus; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Professional development opportunities

Wellbeing services

Job summary

Agilitus in Brisbane is seeking an Information Technology Support Analyst to deliver high-quality technical help desk support across the business. You will manage incidents and service requests, support Microsoft technologies, and contribute to improving IT systems.

You will provide local and remote assistance for hardware, software, and user issues; troubleshoot AV and Teams equipment; and ensure asset registers and software licensing are up to date.

Qualifications

• Minimum 3 years' experience in a similar IT support role.
• Proven experience diagnosing and resolving hardware and software issues.
• Strong knowledge of Microsoft Windows 10/11 environments.
• Experience with Active Directory administration and support.
• Intermediate to advanced Microsoft 365 administration and troubleshooting skills.

Responsibilities

• Manage ICT service requests and incidents based on ITIL.
• Provide local and remote user support for hardware and software.
• Troubleshoot AV/Microsoft Teams equipment.
• Install, configure, update, and remove business applications.
• Deploy hardware for new and existing staff.
• Maintain ICT asset registers and software licensing compliance.

Skills

Windows 10/11

Active Directory

Microsoft 365

Incident management

Remote support

Tools

AV equipment

Teams hardware

Job description

Agilitus in Brisbane is seeking an Information Technology Support Analyst to deliver high-quality technical help desk support across the business. You will manage incidents and service requests, support Microsoft technologies, and contribute to improving IT systems.

You will provide local and remote assistance for hardware, software, and user issues; troubleshoot AV and Teams equipment; and ensure asset registers and software licensing are up to date.