Technical Support Lead - QLD

Egis in ANZ; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Primary and Secondary Carer Leave

Employee Assistance Program

Mentoring program

Buddy program for new starters

Travel opportunities for work

Flexible work practices

Job summary

Egis in ANZ is seeking a technically strong IT professional to advance into a leadership role as Technical Support Lead for Queensland. You will provide advanced Level 2 support, guide IT across Queensland offices, and serve as the key liaison between business teams and IT. Some travel between sites is required.

You will manage the Brisbane IT support, oversee ticketing and asset/licence metrics, and drive adoption of new technologies while mentoring a small team and coordinating across offices.

Qualifications

• Degree in IT or Computer Science, or equivalent experience.
• Experience in global or multinational enterprise IT environments.
• Exposure to leadership (mentoring, acting team lead or coordinating support across sites).
• Hands-on involvement in IT workplace transformation projects.
• Strong technical knowledge across hardware, software, networking and cloud.
• Confident influencing stakeholders with a proactive mindset.
• Strong customer service ethos; retail or hospitality experience is a plus.
• Full drivers License.

Responsibilities

• Lead the Queensland IT support function and set the standard for customer-focused onsite support.
• Be the go-to technology contact for Regional Leads and business stakeholders.
• Drive adoption of AI agents and automation to improve IT workflows and the user experience.
• Manage SLAs, tickets and asset/licence metrics.
• Own ticket management, documentation and escalation in line with ITIL.
• Contribute to regional IT budgeting, vendor management and technology investment decisions.
• Manage software assets and licence compliance.
• Lead communication and training for technology changes.

Skills

Leadership experience

Customer service

IT troubleshooting

ITIL knowledge

Cloud computing

Networking

Stakeholder influence

Team coordination

Australian work rights

Education

Degree in IT or Computer Science, or equivalent experience

Tools

Microsoft 365

Teams Rooms

Job description

Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world's evolving needs.

With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.

At Egis, you'll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.

Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world's evolving needs.

With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.

At Egis, you'll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.

Job Description

Egis is looking for a technically strong IT professional who is ready to take their step into leadership. As Technical Support Lead for Queensland, you'll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT. Some travel between sites is required.

Key responsibilities

• Lead the Queensland IT support function and set the standard for customer-focused onsite support
• Be the go-to technology contact for Regional Leads and business stakeholders
• Drive adoption of AI agents and automation to improve IT workflows and the user experience
• Manage SLAs, tickets and asset/licence metrics
• Own ticket management, documentation and escalation in line with ITIL
• Contribute to regional IT budgeting, vendor management and technology investment decisions
• Manage software assets and licence compliance
• Lead communication and training for technology changes

You will be responsible for

• Leading Brisbane IT support (one direct report), delivering hands‑on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications
• Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces
• Managing device lifecycle - imaging, deployment, patching, break/fix and hardware refresh - plus onboarding and offboarding for project-based and permanent staff
• Acting as the go-to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation
• Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance
• Managing software asset and license compliance, and leading communication and training for technology changes and rollouts
• Championing diversity, inclusion and HSE practices across the team

Qualifications

Ideally, you will be an experienced IT professional ready for a functional leadership role. In addition, you will also have:

• Degree in IT or Computer Science, or equivalent experience
• Experience in global or multinational enterprise IT environments
• Exposure to leadership (mentoring, acting team lead or coordinating support across sites) and keen to grow into a formal leadership role
• Hands‑on involvement in IT workplace transformation projects
• Strong technical knowledge across hardware, software, networking and cloud
• Confident influencing stakeholders, with a proactive, solutions-focused mindset
• Strong customer service ethos (retail or hospitality experience is a plus)
• Experience in Professional Services, Architecture, Engineering or Construction is highly regarded
• Full drivers License

Please note: To be considered for this opportunity, you must be currently living in Queensland and have full Australian working rights.

Additional Information

• A genuine first step into leadership, with mentoring and support
• Paid Primary and Secondary Carer Leave Policy, reflecting our commitment to work-life balance.
• Support structures like our Employee Assistance Program, professional mentoring, and buddy program for new starters.
• Opportunities to work on special interest projects.
• Opportunities to work across government, private and resource sectors.
• Opportunities to travel for work across multiple offices.
• Great cultural environment where teamwork and camaraderie are promoted and valued.
• Supportive leadership based on openness
• An inclusive team culture that celebrates performance and rewards accordingly.

We are open to considering this role on a full-time, part-time or job-share basis. Please let us know of your flexibility requirements.

Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed.