Technical Support Lead

Egis; Brisbane; Sur place; AUD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Paid Primary and Secondary Carer Leave

Employee Assistance Program

Professional mentoring

Buddy program for new starters

Travel for work across multiple office

Résumé du poste

Egis, a leading global organisation in architecture, consulting, construction engineering and mobility services, seeks a technically strong IT professional ready to step into leadership in Queensland. As Technical Support Lead, you’ll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT.

Some travel between sites is required. You will be responsible for leading Brisbane IT support, owning hardware/software support across

Qualifications

• Ideally, you will be an experienced IT professional ready for a functional leadership role.
• Degree in IT or Computer Science, or equivalent experience
• Experience in global or multinational enterprise IT environments
• Exposure to leadership (mentoring, acting team lead or coordinating support across sites) and keen to grow into a formal leadership role
• Strong technical knowledge across hardware, software, networking and cloud
• Confident influencing stakeholders, with a proactive, solutions‑focused mindset
• Strong customer service ethos (retail or hospitality experience is a plus)
• Experience in Professional Services, Architecture, Engineering or Construction is highly regarded

Responsabilités

• Leading Brisbane IT support (one direct report), delivering hands‑on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications
• Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces
• Managing device lifecycle — imaging, deployment, patching, break/fix and hardware refresh — plus onboarding and off‑boarding for project‑based and permanent staff
• Acting as the go‑to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation
• Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance
• Managing software asset and license compliance, and leading communication and training for technology changes and rollouts
• Championing diversity, inclusion and HSE practices across the team

Connaissances

Leadership

Customer service

Stakeholder influence

Proactive problem solving

Mentoring

Formation

Degree in IT or Computer Science

Outils

ITIL

Microsoft 365

Windows 11

Teams Rooms

Cloud knowledge

Description du poste

Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world’s evolving needs.

With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.

At Egis, you’ll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.

About the role

Egis is looking for a technically strong IT professional who is ready to take their step into leadership. As Technical Support Lead for Queensland, you’ll provide advanced Level 2 support, lead IT support across our Queensland offices, and be the key link between the business and IT. Some travel between sites is required.

Key responsibilities

Lead the Queensland IT support function and set the standard for customer-focused onsite support

Be the go-to technology contact for Regional Leads and business stakeholders

Drive adoption of AI agents and automation to improve IT workflows and the user experience

Manage SLAs, tickets and asset/licence metrics

Own ticket management, documentation and escalation in line with ITIL

Contribute to regional IT budgeting, vendor management and technology investment decisions

Manage software assets and licence compliance

Lead communication and training for technology changes

You will be responsible for

Leading Brisbane IT support (one direct report), delivering hands‑on Level 2 hardware and software support across laptops, desktops, printers, mobile devices, Windows 11, Microsoft 365 and business/engineering applications

Owning meeting room and AV/video conferencing technology (Teams Rooms, displays, mics) across all four offices, including project and design review spaces

Managing device lifecycle — imaging, deployment, patching, break/fix and hardware refresh — plus onboarding and off‑boarding for project‑based and permanent staff

Acting as the go‑to voice on technology for business and project leads, and the primary local point of contact for the global IT organisation

Owning ticket management, documentation and escalation in line with ITIL, and reporting on SLAs, ticket trends and asset/license compliance

Managing software asset and license compliance, and leading communication and training for technology changes and rollouts

Championing diversity, inclusion and HSE practices across the team

Qualifications

Ideally, you will be an experienced IT professional ready for a functional leadership role. In addition, you will also have:

Degree in IT or Computer Science, or equivalent experience

Experience in global or multinational enterprise IT environments

Exposure to leadership (mentoring, acting team lead or coordinating support across sites) and keen to grow into a formal leadership role

Strong technical knowledge across hardware, software, networking and cloud

Confident influencing stakeholders, with a proactive, solutions‑focused mindset

Strong customer service ethos (retail or hospitality experience is a plus)

Experience in Professional Services, Architecture, Engineering or Construction is highly regarded

Please note:To be considered for this opportunity, you must be currently living in Queensland and have full Australian working rights.

Additional Information

A genuine first step into leadership, with mentoring and support

Paid Primary and Secondary Carer Leave Policy, reflecting our commitment to work‑life balance.

Support structures like our Employee Assistance Program, professional mentoring, and buddy program for new starters.

Opportunities to work on special interest projects.

Opportunities to work across government, private and resource sectors.

Opportunities to travel for work across multiple offices.

Great cultural environment where teamwork and camaraderie are promoted and valued.

Supportive leadership based on openness

An inclusive team culture that celebrates performance and rewards accordingly.

We are open to considering this role on a full‑time, part‑time or job‑share basis. Please let us know of your flexibility requirements.

Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed.