IT Services Officer - APS 4 (Affirmative measure - disability employment)

Australian Taxation Office; Canberra; Vor Ort; AUD 75.000 - 90.000; Vollzeit

Zusammenfassung

Australian Taxation Office is seeking an IT Services Officer to join the Enterprise Solutions and Technology area in Australia. You will contribute to the delivery and support of critical IT services, assist with service delivery, analyze information, and support users across a governance framework.

The role involves collaboration with stakeholders, technical teams and project teams to deliver reliable IT services, support continuous improvement, and help transition projects into

Qualifikationen

• Experience in IT service management and service delivery activities.
• Ability to analyze information, investigate requests and support users.
• Strong problem-solving skills and commitment to continuous service improvement.

Aufgaben

• Assist with service delivery activities across IT services.
• Investigate service requests and provide user support.
• Contribute to reporting, data analysis and knowledge management.
• Support transition of projects into business-as-usual operations.

Jobbeschreibung

IT Services Officer - APS 4 (Affirmative measure - disability employment)

We are seeking IT Services Officers to join our Enterprise Solutions and Technology area.

As an IT Services Officer, you will contribute to the delivery and support of critical IT services that enable business operations and outcomes across the organisation. Working within an IT Service Management environment, you will assist with service delivery activities, investigate service requests, support users, analyse information, and contribute to continuous service improvement activities.

You will work collaboratively with business stakeholders, technical teams, service providers and project teams to deliver quality, customer-focused outcomes that align with organisational priorities and governance requirements. Using your analytical and problem-solving skills, you’ll identify issues, assess impacts, contribute to risk management activities, and support the implementation of effective solutions.

You will also contribute to reporting, data analysis, operational procedures and knowledge management activities, while supporting the transition of projects and enhancements into business-as-usual operations. Your work will help ensure the delivery of reliable, efficient and customer-focused IT services that support organisational objectives and continuous improvement.

These roles may be offered on an ongoing or non-ongoing basis in Adelaide, Brisbane CBD, Canberra, Melbourne CBD, Newcastle, Sydney CBD or Townsville.

We embrace the strength of diversity – through our people and the perspectives they bring.

We are committed to inclusive recruitment practices and encourage applications from individuals
from all backgrounds.

The Australian Taxation Office is recognised by the Australian Disability Network as a Disability Confident Recruiter employer . This status is an annual achievement and valid for 12 months from the date of issue.

The ATO is committed to ensuring digital accessibility for everyone. We are working towards improving the user experience and applying the relevant accessibility standards. If you require this information in an alternate format, email us at [e-mail] or call 13 15 50 with details of your request and your preferred method of contact.