International Freight Customer Service Specialist

Richardson Recruitment Pty Ltd.; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Commission and bonus programs

Career development

Employee stock purchase plan

Financial security

Employee appreciation

Continuous improvement

Job summary

Richardson Recruitment Pty Ltd. in Melbourne is seeking a Customer Service Representative to support South Pacific operations for international freight.

You will manage customer enquiries, coordinate freight forwarding activities, and ensure shipments are handled efficiently while delivering exceptional customer service. The role requires at least two years of freight forwarding customer service experience, strong communication and organisational skills, and proficiency in MS Office, with full

Qualifications

• Minimum two years' customer service experience in freight forwarding.
• Proficiency in Microsoft Office.
• Strong communication, organisational, and problem-solving skills.
• Attention to detail and the ability to manage competing priorities.
• General mathematical knowledge, including exchange rates, foreign currencies, and general ledger codes.
• Full working rights in Australia.

Responsibilities

• Act as the primary contact for customer freight forwarding enquiries.
• Coordinate shipments and liaise with internal teams, overseas offices, and carriers.
• Provide timely shipment updates and proactively resolve service issues.
• Maintain accurate shipment records and documentation.
• Manage customer expectations and ensure service standards are met.
• Follow company procedures and identify opportunities for process improvement.

Skills

Customer service

Communication

Organisational skills

Problem solving

Attention to detail

Currency exchange knowledge

Australia work rights

Tools

Microsoft Office

Job description

Richardson Recruitment Pty Ltd. in Melbourne is seeking a Customer Service Representative to support South Pacific operations for international freight.

You will manage customer enquiries, coordinate freight forwarding activities, and ensure shipments are handled efficiently while delivering exceptional customer service. The role requires at least two years of freight forwarding customer service experience, strong communication and organisational skills, and proficiency in MS Office, with full