Global Freight Forwarding Customer Service Specialist

Pace Appointments Pty; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Pace Appointments Pty is seeking a Customer Service professional for an International Freight Forwarding role in the Northern Suburbs of Melbourne. You will manage purchase orders, quotes, and cargo tracking while preparing client and internal reports.

The role requires strong customer service experience within international freight forwarding and solid knowledge of the Cargowise One system. The successful candidate will be reliable, organized, and customer-focused, with a proven track record in

Qualifications

• Recent customer service experience within international freight forwarding.
• Familiarity with freight processes and client-facing roles.
• Understanding of shipping documentation and import procedures.

Responsibilities

• Purchase order management and tracking.
• Quotation preparation and pricing communication.
• Cargo tracking and data collation for client reports.
• Prepare internal reports and support other departments.
• Troubleshooting and resolving shipment issues promptly.
• Explain shipping processes to clients and ensure understanding.

Skills

Customer service experience

Freight forwarding experience

Tools

Cargowise One

Job description

Pace Appointments Pty is seeking a Customer Service professional for an International Freight Forwarding role in the Northern Suburbs of Melbourne. You will manage purchase orders, quotes, and cargo tracking while preparing client and internal reports.

The role requires strong customer service experience within international freight forwarding and solid knowledge of the Cargowise One system. The successful candidate will be reliable, organized, and customer-focused, with a proven track record in