Customer Service (International Freight Forwarding)

Pace Appointments Pty; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Pace Appointments Pty is seeking a Customer Service professional for an International Freight Forwarding role in the Northern Suburbs of Melbourne. You will manage purchase orders, quotes, and cargo tracking while preparing client and internal reports.

The role requires strong customer service experience within international freight forwarding and solid knowledge of the Cargowise One system. The successful candidate will be reliable, organized, and customer-focused, with a proven track record in

Qualifications

• Recent customer service experience within international freight forwarding.
• Familiarity with freight processes and client-facing roles.
• Understanding of shipping documentation and import procedures.

Responsibilities

• Purchase order management and tracking.
• Quotation preparation and pricing communication.
• Cargo tracking and data collation for client reports.
• Prepare internal reports and support other departments.
• Troubleshooting and resolving shipment issues promptly.
• Explain shipping processes to clients and ensure understanding.

Skills

Customer service experience

Freight forwarding experience

Tools

Cargowise One

Job description

Customer Service (International Freight Forwarding)

The Company: Our client is a well known International Freight Forwarder and they are now seeking a Customer Service Superstar to join their ever growing and dynamic Customer Service team. Based in the Northern Suburbs, you will be well placed to offer the very best service to your portfolio of clients.

The Position: Due to an internal promotion a full time permanent position within a busy and professional Client Services Department has opened up. You will be responsible for purchase order management, quoting, cargo tracking, collation of data to prepare reports for clients and internal departments, troubleshooting and ensuring your clients understand shipping processes relating to their import requirements.

You: The successful candidate will boast recent customer service experience gained specifically within the international freight forwarding industry along with sound working knowledge of the Cargowise One operating system. You are reliable, organised and customer focused. Only candidates with Freight Forwarding experience will be contacted for this position. Please note: This position is only open to Australian residents. Pace Appointments is not authorised to issue work permits/visas to non residents.