Customer Service - International Freight

Richardson Recruitment Pty Ltd.; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Commission and bonus programs

Career development

Employee stock purchase plan

Financial security

Employee appreciation

Continuous improvement

Job summary

Richardson Recruitment Pty Ltd. in Melbourne is seeking a Customer Service Representative to support South Pacific operations for international freight.

You will manage customer enquiries, coordinate freight forwarding activities, and ensure shipments are handled efficiently while delivering exceptional customer service. The role requires at least two years of freight forwarding customer service experience, strong communication and organisational skills, and proficiency in MS Office, with full

Qualifications

• Minimum two years' customer service experience in freight forwarding.
• Proficiency in Microsoft Office.
• Strong communication, organisational, and problem-solving skills.
• Attention to detail and the ability to manage competing priorities.
• General mathematical knowledge, including exchange rates, foreign currencies, and general ledger codes.
• Full working rights in Australia.

Responsibilities

• Act as the primary contact for customer freight forwarding enquiries.
• Coordinate shipments and liaise with internal teams, overseas offices, and carriers.
• Provide timely shipment updates and proactively resolve service issues.
• Maintain accurate shipment records and documentation.
• Manage customer expectations and ensure service standards are met.
• Follow company procedures and identify opportunities for process improvement.

Skills

Customer service

Communication

Organisational skills

Problem solving

Attention to detail

Currency exchange knowledge

Australia work rights

Tools

Microsoft Office

Job description

Customer Service - International Freight

Richardson Recruitment is a permanent recruitment specialist in the logistics and supply chain sector, connecting talented professionals with leading organisations across Australia.

About the Client

Our client is a global freight forwarding and logistics provider specialising in international shipping, customs brokerage, and integrated supply chain solutions, with a strong focus on customer service and operational excellence.

About the Role

Based in Melbourne, this role will support South Pacific (SouthPac) operations.
As a Customer Service Representative, you will manage customer enquiries, coordinate freight forwarding activities, and ensure shipments are handled efficiently while delivering exceptional customer service.

Key Responsibilities

• Act as the primary contact for customer freight forwarding enquiries.
• Coordinate shipments and liaise with internal teams, overseas offices, and carriers.
• Provide timely shipment updates and proactively resolve service issues.
• Maintain accurate shipment records and documentation.
• Manage customer expectations and ensure service standards are met.
• Follow company procedures and identify opportunities for process improvement.

What You'll Bring

• Minimum two years' customer service experience in freight forwarding.
• Proficiency in Microsoft Office.
• Strong communication, organisational, and problem-solving skills.
• Attention to detail and the ability to manage competing priorities.
• General mathematical knowledge, including exchange rates, foreign currencies, and general ledger codes.
• Full working rights in Australia.

Benefits

• Employee Health: Attractive health insurance package.
• Compensation: Competitive commission and bonus programs.
• Career Development: Opportunities for professional growth and skill development.
• Employee Stock Purchase Plan: Opportunity to participate in company share ownership.
• Financial Security: Join an established global logistics organisation.
• Employee Appreciation: A supportive culture that values employee contributions.
• Continuous Improvement: A focus on technology, innovation, and operational efficiency.

If you have freight forwarding customer service experience and are looking to join a respected global logistics organisation, we’d love to hear from you.

Richardson Recruitment is an equal opportunity employer. We welcome applicants from all backgrounds and assess candidates fairly based on their experience, skills, and suitability for the role.