Hybrid Customer Service Specialist - Freight Forwarding

PATH4 Group; Melbourne; Hybrid; AUD 86,000 - 105,000; Full time

Benefits offered by this job

Hybrid WFH arrangements

Robust infrastructure and resources

Strong internal training and devlopm?t

Job summary

PATH4 Group in Melbourne is seeking an experienced Customer Service professional to join our freight forwarding team. You will be the face of the company, building strong relationships with a diverse portfolio of clients and ensuring their logistics needs are met with exceptional service.

You will manage a set portfolio of clients, collaborate with the Sales team to onboard new clients, proactively manage shipments, prepare regular reports and coordinate shipments with transport lines and

Qualifications

• Proven experience in a customer service role within Freight Forwarding, with a deep understanding of the industry.
• Exceptional customer service skills, with the ability to provide comprehensive logistical solutions.
• Proven track record of effectively interacting with internal and external stakeholders.
• A can-do attitude, high attention to detail, and the ability to work under pressure.
• Self-motivated with a proactive mindset, able to take ownership of client relationships and use initiative to problem-solve.

Responsibilities

• Manage a set portfolio of clients, fostering long-term partnerships.
• Collaborate closely with the Sales team to onboard new clients and provide tailored solutions.
• Proactively manage shipments.
• Prepare regular reporting.
• Attend customer meetings / reviews.
• Co-ordination of shipments with transport, shipping lines and destination representatives.
• Quotations and reporting, including PO reporting and tracking.
• Tracking of all international shipments for your client portfolio.

Skills

Customer service

Freight forwarding knowledge

Relationship management

Stakeholder communication

Attention to detail

Job description

PATH4 Group in Melbourne is seeking an experienced Customer Service professional to join our freight forwarding team. You will be the face of the company, building strong relationships with a diverse portfolio of clients and ensuring their logistics needs are met with exceptional service.

You will manage a set portfolio of clients, collaborate with the Sales team to onboard new clients, proactively manage shipments, prepare regular reports and coordinate shipments with transport lines and