Customer Service Specialist - Transport & Logistics Growth

Xpress Freight Management Group; Altona; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Attendance incentive

Referral bonus

Employee of the Month

Career development

Supportive culture

Innovative company

Job summary

Xpress Freight Management Group is seeking a Customer Service Representative in Australia to handle inbound calls and emails, coordinate with operations and agents, and maintain high service levels. The role requires strong communication, problem-solving, and multi-system navigation skills within a fast-paced transport environment.

Ideal candidates will be proficient in Microsoft Office, especially Excel and Word, and able to resolve issues efficiently while liaising with drivers, teams and

Qualifications

• Experience in working within a fast paced, high volume transport environment is a must.
• Excellent communication, interpersonal and problem-solving skills.
• Understand conflict resolution and de-escalation techniques.
• Ability to navigate many different software systems simultaneously.
• Proficient in Microsoft Office Suite (especially Excel and Word).
• Strong verbal and written communication skills, with the ability to interact effectively with drivers, team members, and management.
• Ability to identify and resolve discrepancies quickly and efficiently.

Responsibilities

• Primary inbound call taker for all customers, suppliers and key internal stakeholders.
• Responding to inbound customer service queries via email.
• Liaison with our National operations team, National commercial team and external network of agents to provide speedy resolution to all inbound queries.
• Logging and maintenance of customer service tickets.
• Ensuring that the highest levels of service to our customers are maintained at all times.

Skills

Communication

Problem-solving

Interpersonal skills

Conflict resolution

Microsoft Office

Excel

Transvirtual

Multi-system navigation

Written communication

Tools

Transvirtual

Job description

Xpress Freight Management Group is seeking a Customer Service Representative in Australia to handle inbound calls and emails, coordinate with operations and agents, and maintain high service levels. The role requires strong communication, problem-solving, and multi-system navigation skills within a fast-paced transport environment.

Ideal candidates will be proficient in Microsoft Office, especially Excel and Word, and able to resolve issues efficiently while liaising with drivers, teams and