Freight Forwarding Operations & Customer Service Specialist

AussieFreight International Logistics; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

AussieFreight International Logistics in Brisbane is seeking an experienced Operations and Customer Service professional to join our team. You will coordinate freight movements, respond to client inquiries and ensure smooth operations between our logistics team and clients.

This full-time role offers opportunities for professional development, a collaborative working environment, and exposure to a broad range of freight types.

Qualifications

• Experience in freight forwarding or international logistics operations.
• Knowledge of import/export procedures and customs docs.
• Strong customer service and communication skills.

Responsibilities

• Process and coordinate shipments through booking, documentation and customs procedures.
• Provide accurate quotations for freight forwarding services (sea, air, import/export).
• Liaise with customers, agents, brokers and partners to ensure timely movement of goods.
• Prepare and maintain shipping documents, POs, invoices, BLs and customs paperwork.
• Track shipments and provide updates on delivery status and delays.
• Resolve customer concerns promptly, escalating complex issues as needed.

Skills

Freight forwarding

Customs brokerage

Logistics operations

Customer service

Import/export procedures

Documentation

Job description

AussieFreight International Logistics in Brisbane is seeking an experienced Operations and Customer Service professional to join our team. You will coordinate freight movements, respond to client inquiries and ensure smooth operations between our logistics team and clients.

This full-time role offers opportunities for professional development, a collaborative working environment, and exposure to a broad range of freight types.