Internal Customer Service Representative

Recruit Shop Pty Ltd; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

Recruit Shop Pty Ltd in Sydney is seeking an Internal Customer Service Representative to support a NSW territory. You will handle inbound inquiries, process orders in the ERP system and work with the sales team to grow revenue.

The role is full-time, based in Homebush West, with Monday to Friday 8:30am–4:30pm. The ideal candidate has 2–4 years experience in internal customer service or telesales and a strong, professional customer-focused approach.

Qualifications

• 2-4 years in internal customer service or telesales
• Strong customer service and a professional approach
• Able to manage enquiries, orders and account questions
• Attention to detail and teamwork

Responsibilities

• Receive calls and emails and convert enquiries into sales orders within the ERP system
• Process online orders and coordinate with the operational team through to completion
• Handle customer enquiries relating to orders, invoices, products and general account matters
• Proactively contact existing telesales customers according to an agreed call schedule
• Introduce new products and identify opportunities to increase sales across existing accounts
• Maintain accurate and up-to-date customer information within the company database
• Promote use of the online webstore while developing product knowledge

Skills

Customer service

Telesales

ERP knowledge

Account management

Attention to detail

Communication

Tools

ERP system

MS Office

Job description

Internal Customer Service Representative

Job No:RS317765

Location:Sydney

EARN $60,000 - $70,000 + Super | Based On Experience

About The Company

Our client was established in 1968 from a modest beginning, they have grown to be one of Australia's largest, well known and most respected import/export wholesale marine businesses. They value fair and honest business ethics, customer satisfaction, very high stock/order fill ratios, fast delivery of goods, realistic and fair pricing of products.

About The Opportunity

The primary purpose of this position is to provide responsive customer service while processing orders, managing enquiries and proactively supporting sales growth across an established NSW customer territory.

Working closely with the wider team, you will manage inbound customer enquiries while proactively contacting existing customers to promote products, increase spending and maintain strong ongoing relationships.

Some of your responsibilities will include:

• Receive customer calls and emails and convert enquiries into sales orders within the ERP system
• Process online orders and coordinate with the operational team through to completion
• Handle customer enquiries relating to orders, invoices, products and general account matters
• Proactively contact existing telesales customers according to an agreed call schedule
• Introduce new products and identify opportunities to increase sales across existing accounts
• Maintain accurate and up-to-date customer information within the company database
• Promote use of the online webstore while continuously developing your product knowledge

About You

The successful candidate will have:

• 2-4 years of proven experience in internal customer service or telesales
• Strong customer service skills with a professional and helpful approach
• Confidence proactively contacting customers and identifying sales opportunities
• Ability to manage customer enquiries, orders and account‑related questions
• Strong attention to detail when maintaining customer and order information
• A collaborative approach with integrity, professionalism and a willingness to learn

An interest or hobby in boating will be advantageous but is not essential.

What's in it for You?

• Full-Time Monday To Friday | 8:30am - 4:30pm
• Stable Sydney-Based Role Located In Homebush West
• Build Your Knowledge Across A Broad Product Range
• Work Closely With A Collaborative Internal Team
• Immediate Start Available For The Right Candidate