Customer Service Representative

Engineering Networks; Sydney; On-site; AUD 70,000 - 86,000; Full time

Benefits offered by this job

Free onsite parking

Comprehensive onboarding and training

Opportunities for professional dev

Job summary

Engineering Networks is seeking a Customer Service Representative to join the team in Rydalmere, NSW. This full-time onsite role involves being a main customer contact, handling enquiries, processing orders, and collaborating with teams across Australia and New Zealand to deliver a seamless customer experience.

You will manage ERP/CRM records, resolve issues, and contribute to a supportive team with onboarding and development opportunities.

Qualifications

• Experience in customer service roles, ideally in technical or industrial settings.
• Strong communication skills with a friendly and professional approach.
• Good problem-solving abilities and the capacity to manage customer concerns.
• High attention to detail when entering and maintaining customer data.
• Experience using ERP/CRM systems with emphasis on accuracy and timeliness.

Responsibilities

• Be the first point of contact for customer enquiries about products, pricing, and orders.
• Manage end-to-end order processing in the ERP system and ensure accuracy.
• Coordinate follow-ups and provide timely order status updates by phone or email.
• Handle complaints professionally and escalate complex issues as needed.
• Assist with admin tasks like credits, claims, returns, and maintaining records.

Skills

Customer service

Communication

Problem solving

Attention to detail

ERP/CRM usage

Tools

SAP

Microsoft Dynamics

Job description

Customer Service Representative Rydalmere, NSW | Full-time | $78,000 + Superannuation

We’ve partnered with a global leader in electrical solutions and electrification to recruit three Customer Service Representatives. We’re looking for people who enjoy helping customers, finding solutions and delivering a great customer experience.

About the Role

Based in our client’s Rydalmere office and reporting to the Customer Service Manager, you’ll be a key point of contact for customers, providing reliable support and ensuring enquiries are handled efficiently. You’ll manage customer requests, resolve issues, process orders and collaborate with teams across the Pacific region (Australia and New Zealand) to deliver a seamless customer experience.

Your responsibilities will cover phone support, order coordination, complaint management and maintaining accurate ERP/CRM records. You’ll work closely with internal teams across Sales, Accounts Receivable, Supply Chain and Technical Support, developing a strong understanding of the products and services offered.

This is a great opportunity to build a solid foundation for a long-term career, with plenty of scope to learn, develop and grow alongside experienced industry professionals.

Hours and Location

• Full-time, onsite position based in Rydalmere, NSW
• Monday to Friday, 9am – 5pm
• Free onsite parking available

Key Responsibilities

• Act as the first point of contact for customers, responding to enquiries about products, pricing, orders and general support while maintaining a high level of service.
• Manage the end-to-end order process, ensuring orders are entered accurately into the ERP system and processed efficiently.
• Coordinate customer follow-ups, prepare order status reports and provide timely updates via phone and email.
• Handle customer complaints and concerns professionally, resolving issues where possible and escalating more complex matters when required.
• Assist with administrative and coordination activities, including credits, claims, returns, picking slips and maintaining accurate customer records.

About You

• Previous experience in Customer Service or a similar position, ideally within a technical, trade, industrial or specialist product environment.
• Strong communication skills with a friendly, confident and professional approach.
• Good problem-solving skills and the ability to handle customer concerns with patience and empathy.
• High attention to detail and accuracy when entering and managing information.
• Ability to work in a fast-paced environment, prioritise competing tasks and stay organised.
• Experience using ERP and CRM systems, with strong SAP and Microsoft Dynamics exposure.

What’s On Offer

• up to $78,000 + Superannuation.
• Free onsite parking.
• Opportunity to join a globally recognised organisation known for quality and technical excellence.
• Comprehensive onboarding and training to support your success.
• Collaborative and supportive team environment with opportunities for professional development.
• Be part of an evolving industry focused on electrification and smart technology.

The Process

To ensure the right fit for both you and our client, the recruitment process will include an interview with us, an interview with the client, reference checks, eligibility to work in Australia checks, and behavioural testing.