In-Store Customer Experience & Operations Lead

The Good Guys; Darwin; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts across JB Hi-Fi Group

12 weeks paid parental leave

Hybrid working for eligible roles

Employee Assistance Program (EAP)

Doing Good workplace giving program

Job summary

The Good Guys in Darwin is seeking a Store Operations Leader to drive exceptional customer experiences in-store. You will oversee day-to-day operations, coach Warehouse and Customer Service teams, ensure compliance, and maintain a positive store atmosphere that makes every customer interaction memorable.

Ideal candidates bring a customer-first mindset, a track record of driving results, and the ability to develop talent while aligning with company policies.

Qualifications

• Customer-focused mindset
• Proven ability to drive results in a retail environment
• Demonstrated ability to coach and develop team members
• Strong planning and alignment with company goals

Responsibilities

• Coach and develop Warehouse and Customer Service teams’ knowledge and capability.
• Deliver a positive store atmosphere and resolve customer queries and complaints.
• Ensure store compliance with regulations and SOPs.
• Monitor activities to align with core policy and procedures.
• Oversee inventory management processes and systems.

Skills

Customer focus

Drives results

Develops talent

Plans and aligns

Job description

The Good Guys in Darwin is seeking a Store Operations Leader to drive exceptional customer experiences in-store. You will oversee day-to-day operations, coach Warehouse and Customer Service teams, ensure compliance, and maintain a positive store atmosphere that makes every customer interaction memorable.

Ideal candidates bring a customer-first mindset, a track record of driving results, and the ability to develop talent while aligning with company policies.