Customer Experience Manager - Store & Service Ops

The Good Guys; Queensland; On-site; AUD 70,000 - 110,000; Full time

Job summary

The Good Guys is seeking an experienced store leader to oversee in-store operations and drive service excellence. You will coach Warehouse and Customer Service teams, nurture a positive store atmosphere, and ensure compliance with workplace standards.

You will monitor activities to align with company policies, manage inventory processes, and deliver outstanding customer experiences that reflect our brand across a busy retail environment. Join us to grow your career with JB Hi-Fi Group family.

Qualifications

• Customer focus mindset guiding all actions.
• Strong results orientation under pressure.
• Ability to identify and grow talent.
• Strategic planning aligned with goals.

Responsibilities

• Coach and develop Warehouse and Customer Service teams.
• Maintain a positive store atmosphere and resolve customer issues.
• Ensure compliance with all requirements.
• Monitor activities to align with policy and SOPs.
• Oversee inventory management processes and systems.

Skills

Customer Focus

Drives Results

Develops Talent

Plans and Aligns

Job description

The Good Guys is seeking an experienced store leader to oversee in-store operations and drive service excellence. You will coach Warehouse and Customer Service teams, nurture a positive store atmosphere, and ensure compliance with workplace standards.

You will monitor activities to align with company policies, manage inventory processes, and deliver outstanding customer experiences that reflect our brand across a busy retail environment. Join us to grow your career with JB Hi-Fi Group family.