Customer Service Manager - Darwin

The Good Guys; Darwin; Hybride; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Staff discounts across JB Hi-Fi Group

12 weeks paid parental leave

Hybrid working for eligible roles

Employee Assistance Program (EAP)

Doing Good workplace giving program

Résumé du poste

The Good Guys in Darwin is seeking a Store Operations Leader to drive exceptional customer experiences in-store. You will oversee day-to-day operations, coach Warehouse and Customer Service teams, ensure compliance, and maintain a positive store atmosphere that makes every customer interaction memorable.

Ideal candidates bring a customer-first mindset, a track record of driving results, and the ability to develop talent while aligning with company policies.

Qualifications

• Customer-focused mindset
• Proven ability to drive results in a retail environment
• Demonstrated ability to coach and develop team members
• Strong planning and alignment with company goals

Responsabilités

• Coach and develop Warehouse and Customer Service teams’ knowledge and capability.
• Deliver a positive store atmosphere and resolve customer queries and complaints.
• Ensure store compliance with regulations and SOPs.
• Monitor activities to align with core policy and procedures.
• Oversee inventory management processes and systems.

Connaissances

Customer focus

Drives results

Develops talent

Plans and aligns

Description du poste

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
• Our Doing Good workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.

Key Responsibilities

• Coach and develop Warehouse and Customer Service teams’ knowledge and capability.
• Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.
• Ensure store is meeting all compliance and legislative requirements.
• Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures.
• Establish and oversee effective warehouse inventory management processes and systems.

Qualifications

Key Competencies for Success in This Role

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results, even under tough circumstances.
• Develops Talent - Identifies and develops talent to build careers and meet organisational goals.
• Plans and Aligns - Plans and prioritizes to align with organisational goals.

Additional Information

The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!