Customer Service Team Leader: Coach, Coordinate & Elevate

JB Hi-Fi & The Good Guys; Greater Bendigo; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

12 weeks parental leave

Hybrid working models

Employee Assistance Program (EAP)

Staff discounts

Job summary

The Good Guys is seeking a Customer Service Team Leader in Australia to guide the store operations, coach the team, and drive profitable sales growth. You will oversee multi-channel fulfilment and uphold policy compliance while delivering exceptional customer experiences.

Reporting to the Customer Service Manager, you’ll develop staff capability, manage incidents and safety training, and collaborate with stakeholders to maintain The Good Guys’ high standards across the store network.

Qualifications

• Customer-focused approach to service.
• Strong leadership and coaching abilities.
• Ability to develop and mentor team members.

Responsibilities

• Coordinate and supervise store operational functions.
• Lead a high-performing customer service team.
• Ensure admin processes comply with policy and procedures.
• Support safety and training obligations for the team.
• Enhance store and channel experience through merchandising and presentation.

Skills

Customer focus

Drives results

Develops talent

Job description

The Good Guys is seeking a Customer Service Team Leader in Australia to guide the store operations, coach the team, and drive profitable sales growth. You will oversee multi-channel fulfilment and uphold policy compliance while delivering exceptional customer experiences.

Reporting to the Customer Service Manager, you’ll develop staff capability, manage incidents and safety training, and collaborate with stakeholders to maintain The Good Guys’ high standards across the store network.