Customer Service Team Lead - Store Operations & Coaching

The Good Guys; Ballarat; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Competitive remuneration

Store discounts (JB Hi-Fi Group)

Parental leave

Employee assistance program

Job summary

The Good Guys is seeking a Customer Service Team Leader to join our store operations and drive profitable sales growth. Reporting to the Customer Service Manager, you will coordinate and supervise daily store functions and coach the operations team using our development framework.

You will lead multi-channel fulfilment, handle customer queries, support compliance, and contribute to a positive store and brand experience through merchandising and presentation.

Qualifications

• Customer-focused approach to service and sales.
• Ability to drive results in a fast-paced retail environment.
• Ability to identify and develop talent for career growth.

Responsibilities

• Develop the knowledge and capability of the operations team using coaching and development framework.
• Supervise administration processes ensuring policy and procedures compliance.
• Support management to meet safety, compliance and legislative requirements in-store.
• Manage multi-channel fulfilment including online, commercial, and click & collect orders.
• Collaborate to deliver a positive store and channel experience and resolve customer queries.

Skills

Customer Focus

Drives Results

Develops Talent

Job description

The Good Guys is seeking a Customer Service Team Leader to join our store operations and drive profitable sales growth. Reporting to the Customer Service Manager, you will coordinate and supervise daily store functions and coach the operations team using our development framework.

You will lead multi-channel fulfilment, handle customer queries, support compliance, and contribute to a positive store and brand experience through merchandising and presentation.