Customer Service Manager

JB Hi-Fi; Maroochydore; Presencial; AUD 60 000 - 75 000; Tempo integral

Resumo da oferta

The Good Guys in Queensland seeks a dedicated lead to drive exceptional in-store experiences. You will oversee Warehouse and Customer Service teams, coach staff, and ensure adherence to store policies.

In this role you will maintain compliance, optimize inventory systems, and foster a customer-first culture to deliver outstanding service and results.

Qualificações

• Customer-focused and service-oriented approach.
• Ability to drive results and meet targets under pressure.
• Aptitude for coaching and developing talent.
• Strong planning and alignment with store goals.

Responsabilidades

• Coach and develop Warehouse and Customer Service teams’ knowledge and capability.
• Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.
• Ensure store is meeting all compliance and legislative requirements.
• Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures.
• Establish and oversee effective warehouse inventory management processes and systems.

Conhecimentos

Customer focus

Drives results

Develops talent

Plans & aligns

Descrição da oferta de emprego

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
• Our Doing Good workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.

Key Responsibilities

• Coach and develop Warehouse and Customer Service teams’ knowledge and capability.
• Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.
• Ensure store is meeting all compliance and legislative requirements.
• Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures.
• Establish and oversee effective warehouse inventory management processes and systems.

Qualifications

Key Competencies for Success in This Role

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results, even under tough circumstances.
• Develops Talent - Identifies and develops talent to build careers and meet organisational goals.
• Plans and Aligns - Plans and prioritizes to align with organisational goals.