Store Customer Experience Leader – Service & Ops

JB Hi-Fi & The Good Guys; Darwin; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts across JB Hi-Fi Group

Beny benefits app

12 weeks paid parental leave

Hybrid working for eligible roles

Employee Assistance Program

Doing Good workplace giving

Sustainability commitments to net zero

Job summary

The Good Guys in Australia is seeking a store leader to lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence. You will coach Warehouse and Customer Service teams, ensuring a positive store atmosphere and effective handling of customer queries.

Lead compliance, monitor store activities, and oversee inventory management to align with company policies and procedures, while promoting a collaborative, high-performance work

Qualifications

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results, even under tough circumstances.
• Develops Talent - Identifies and develops talent to build careers and meet organisational goals.
• Plans and Aligns - Plans and prioritises to align with organisational goals.

Responsibilities

• Coach and develop Warehouse and Customer Service teams' knowledge and capability.
• Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.
• Ensure store is meeting all compliance and legislative requirements.
• Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures.
• Establish and oversee effective warehouse inventory management processes and systems.

Skills

Customer focus

Drives results

Develops talent

Plans & aligns

Job description

The Good Guys in Australia is seeking a store leader to lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence. You will coach Warehouse and Customer Service teams, ensuring a positive store atmosphere and effective handling of customer queries.

Lead compliance, monitor store activities, and oversee inventory management to align with company policies and procedures, while promoting a collaborative, high-performance work