Customer Service Manager

The Good Guys; Maroochydore; Híbrido; AUD 85 000 - 120 000; Tempo integral

Resumo da oferta

The Good Guys in Australia is seeking a capable leader to oversee in-store operations, delivering exceptional customer experiences and driving service excellence across the team.

You will coach Warehouse and Customer Service staff, ensure compliance, maintain inventory processes, and uphold standards to meet the company policy and guest expectations.

This role offers hybrid working, opportunities for career progression within the JB Hi-Fi Group, and a supportive environment.

Qualificações

• Customer-focused leadership to enhance shopping experiences.
• Proven ability to deliver measurable results in retail.
• Experience developing and coaching team members for growth.
• Strong planning and alignment with store goals and policies.

Responsabilidades

• Lead delivery of exceptional in-store experiences and service excellence.
• Coach Warehouse and Customer Service teams to improve knowledge and capability.
• Create a positive store atmosphere and resolve customer queries and complaints.
• Ensure store compliance with legislative requirements and SOPs.
• Oversee inventory management processes and systems.

Conhecimentos

Customer Focus

Drives Results

Develops Talent

Plans & Aligns

Descrição da oferta de emprego

At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.

We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.

Great careers start at The Good Guys – begin your journey with us today.

Why join The Good Guys?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
• Our Doing Good workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.

Key Responsibilities

• Coach and develop Warehouse and Customer Service teams’ knowledge and capability.
• Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.
• Ensure store is meeting all compliance and legislative requirements.
• Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures.
• Establish and oversee effective warehouse inventory management processes and systems.

Qualifications

Key Competencies for Success in This Role

• Customer Focus - Does everything through eyes of the customer.
• Drives Results - Consistently achieves results, even under tough circumstances.
• Develops Talent - Identifies and develops talent to build careers and meet organisational goals.
• Plans and Aligns - Plans and prioritizes to align with organisational goals.