Impactful Claims Case Manager | Hybrid Work & Growth

EML Group; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at 350+ retailers viaRewards

Corporate wellbeing program

Comprehensive learning and development

EAP access for employees and families

Company-wide celebration events

Annual incentive scheme & salaryReview

Job summary

EML Group in Sydney, NSW is seeking a Claims Consultant to manage a portfolio of physical and psychological injury claims and support return-to-work outcomes. The role focuses on empathetic stakeholder engagement, proactive recovery planning and collaborative problem-solving within a supportive, purpose-driven team environment.

Hybrid work options and growth opportunities are offered. Applicants should demonstrate customer service experience across healthcare, hospitality, retail, or corporate

Qualifications

• Strong customer service experience in medical, hospitality, retail or corporate field.
• Ability to thrive in a fast-paced, collaborative team.
• Good computer literacy with the ability to learn new systems.
• Creativity, curiosity and initiative when engaging with stakeholders.

Responsibilities

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience.

Skills

Customer service

Team player

Computer literacy

Stakeholder engagement

Tools

CRM software

Job description

EML Group in Sydney, NSW is seeking a Claims Consultant to manage a portfolio of physical and psychological injury claims and support return-to-work outcomes. The role focuses on empathetic stakeholder engagement, proactive recovery planning and collaborative problem-solving within a supportive, purpose-driven team environment.

Hybrid work options and growth opportunities are offered. Applicants should demonstrate customer service experience across healthcare, hospitality, retail, or corporate