ICT Support Technician – IT Pro, Automation & Cloud

ELMTREE SERVICES PTY LTD; Sydney; On-site; AUD 71,000 - 87,000; Full time

Job summary

Perfection Fresh Australia Pty Ltd is seeking a full-time ICT Support Technician to provide technical and service desk support across Australia. You will be the first point of contact for staff, keeping devices and applications running so teams operate without disruption.

This role is based at the head office in Rhodes, NSW 2138, with a base salary of $79,423 per annum plus super. You will diagnose and resolve hardware, software, network and cloud issues, install and test Windows, macOS and iOS,

Qualifications

• Diploma or Bachelor of IT or equivalent.
• At least 2 years ICT support or service desk experience.

Responsibilities

• Provide remote and on-site support across multiple sites.
• Diagnose and resolve hardware, software, network and cloud issues.
• Install and test Windows 10/11, macOS and iOS; deploy software via Intune/Endpoint Manager.
• Configure VPN, DNS, DHCP, TCP/IP and wireless connectivity.
• Maintain printers and hardware; manage asset lifecycle and secure wiping.
• Administer Microsoft 365, Active Directory, Entra ID and Exchange Online.
• Support Jira, Power BI, ERP; administer SharePoint and OneDrive.
• Develop Power Automate workflows, PowerShell and Python scripts.
• Work with vendors; maintain SOPs and ITIL-aligned service delivery.

Skills

Windows/macOS/iOS support

Microsoft 365 & AD

Networking fundamentals

Automation scripting

ITIL-aligned delivery

Strong communicator

Education

Diploma or Bachelor of IT

Tools

Intune

Endpoint Manager

SharePoint

OneDrive

Job description

Perfection Fresh Australia Pty Ltd is seeking a full-time ICT Support Technician to provide technical and service desk support across Australia. You will be the first point of contact for staff, keeping devices and applications running so teams operate without disruption.

This role is based at the head office in Rhodes, NSW 2138, with a base salary of $79,423 per annum plus super. You will diagnose and resolve hardware, software, network and cloud issues, install and test Windows, macOS and iOS,