Desktop Support Pro - Customer-Focused Tech Fixer

Centorrino-Technologies-1; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training & development

Discounts & benefits

IT equipment provided

Cost-price tech access

Team events

Job summary

Centorrino Technologies in Melbourne is seeking a friendly Desktop Support Officer to provide knowledge-based IT support to customers. You’ll work with Mac and PC devices, tablet devices, server systems, network infrastructure and voice platforms, with bulk server work handled by specialist teams.

You’ll build strong relationships with end-users, spot process improvements, document procedures, and collaborate across teams to deliver reliable tech outcomes, while staying flexible to occasional

Qualifications

• A passion for providing exceptional customer service.
• Interest in technology and a strong desire to ensure that all technology is functioning optimally.
• Effective communication skills when troubleshooting technical issues.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.
• Exposure to AV systems or technologies is desirable but not a mandatory requirement.

Responsibilities

• Ensuring the smooth day to day operations of the customers operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Flexibility

Tools

Server systems

Network infrastructure

Voice platforms

Job description

Centorrino Technologies in Melbourne is seeking a friendly Desktop Support Officer to provide knowledge-based IT support to customers. You’ll work with Mac and PC devices, tablet devices, server systems, network infrastructure and voice platforms, with bulk server work handled by specialist teams.

You’ll build strong relationships with end-users, spot process improvements, document procedures, and collaborate across teams to deliver reliable tech outcomes, while staying flexible to occasional