Airport Service Desk Technician - 12-Month IT Support

Sydney Airport; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Sydney Airport is seeking a Service Desk Technician for a 12-month max term contract. You will be the first point of contact for staff and external airport partners, providing Level 1/2 support across a wide range of technologies to keep airport systems running and passengers' experiences smooth.

You will triage incidents via ServiceNow, support Intune, Azure AD, Exchange, and AD, and assist with cybersecurity processes. Join a fast-paced, collaborative team at Australia’s premier gateway.

Qualifications

• 3+ years’ experience in Level 1/2 IT support within a Service Desk environment.
• Hands-on expertise with Microsoft Intune, Azure AD, Exchange, Active Directory, SCCM/MECM, and Apple mobile device management.
• Working knowledge of ITIL v4 and basic networking principles.
• Cyber security awareness and a commitment to safe, secure technology practices.
• Experience with ServiceNow and operational technology support (desirable).

Responsibilities

• Triage, resolve, and elevate technology incidents and requests via ServiceNow, ensuring accurate logging and prioritisation.
• Support Microsoft Intune, Azure AD, Exchange, Active Directory, and SCCM/MECM across Windows and Apple devices.
• Manage mobile device onboarding and compliance through Intune, including iOS/iPadOS support.
• Troubleshoot basic networking issues (LAN/WAN, Wi‑Fi, VPN) and elevate complex problems.
• Assist with cyber security processes including MFA, endpoint protection, and privileged access.
• Support critical airport operational systems (e.g., passenger processing, baggage handling, security) and liaise with vendors as needed.

Skills

Service Desk experience

Communication skills

Problem solving

Tools

Intune

Azure AD

Exchange

Active Directory

SCCM/MECM

Apple MDM

ServiceNow

Job description

Sydney Airport is seeking a Service Desk Technician for a 12-month max term contract. You will be the first point of contact for staff and external airport partners, providing Level 1/2 support across a wide range of technologies to keep airport systems running and passengers' experiences smooth.

You will triage incidents via ServiceNow, support Intune, Azure AD, Exchange, and AD, and assist with cybersecurity processes. Join a fast-paced, collaborative team at Australia’s premier gateway.