ICT Support Specialist - Cloud, Network & Customer Care

Appetency Recruitment Services; New South Wales; On-site; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Supportive team environment

Job summary

Appetency Recruitment Services is seeking an experienced ICT Customer Support Officer to deliver exceptional technical support to clients across Australia. This role involves troubleshooting issues, assisting with infrastructure and cloud implementations, and maintaining client technology environments.

The suitable candidate will have relevant qualifications or experience, along with strong knowledge of networking and customer service skills, ensuring high levels of client satisfaction in a collaborative team environment.

Qualifications

• AQF Diploma or higher qualification in Information Technology or relevant experience.
• Experience in ICT support and customer service roles.
• Proficiency in Microsoft Windows and 365 systems.

Responsibilities

• Provide first- and second-level technical support to clients.
• Diagnose and resolve technical issues related to ICT.
• Assist with network and cloud service implementations.

Skills

ICT support experience

Troubleshooting skills

Customer service focus

Knowledge of Microsoft Windows and 365

Networking knowledge (TCP/IP, DNS)

Education

AQF Diploma or higher in IT

3 years relevant experience

Job description

Appetency Recruitment Services is seeking an experienced ICT Customer Support Officer to deliver exceptional technical support to clients across Australia. This role involves troubleshooting issues, assisting with infrastructure and cloud implementations, and maintaining client technology environments.

The suitable candidate will have relevant qualifications or experience, along with strong knowledge of networking and customer service skills, ensuring high levels of client satisfaction in a collaborative team environment.