ICT Service Desk and Classroom AV Support Officer

St Andrew's Anglican College; Peregian Beach; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Competitive salary + 12.75% superannum

Job summary

St Andrew's Anglican College on the Sunshine Coast seeks an ICT Service Desk and Classroom AV Support Officer. You will be the first point of contact for tech support for students, staff and parents, delivering front-line service and AV support across classrooms and meeting rooms.

You’ll manage tickets, assist with AV provisioning, and help maintain IT assets and knowledge base documentation. This role fosters digital transformation within a Prep to Year 12 school environment.

Qualifications

• Relevant IT qualification or progress toward one.
• Genuine passion for technology.
• Strong customer service focus with students, staff and parents.
• Strong attention to detail.
• Experience with MacOS and iOS.
• Knowledge of classroom AV technologies.

Responsibilities

• Provide Tier 1 support and customer service at the Service Desk.
• Log and prioritise requests via ticketing system and escalate as needed.
• Provide AV support for classroom and meeting rooms; set up displays, projectors, Apple TVs, audio.
• Assist Head of Media and AV with provisioning and setup of AV equipment.
• Respond to parent technical service requests.
• Perform proactive checks on printers, phones, Apple TVs, TVs and other devices.
• Assist with logging student device repairs and update asset system.
• Maintain IT asset registry accuracy.
• Assist with device management and year-start deployment.
• Ensure devices are updated with patches.
• Assist with implementing new technologies.
• Create and maintain end-user knowledge base docs.
• Adhere to rostered duties at Service Desk.
• Other duties as requested.

Skills

Customer service

First-line support

MacOS

iOS

Microsoft Office

Office 365

Tech troubleshooting

Asset management

Communication

Education

Relevant IT qualification or progress toward one

Tools

Ticketing system

AV equipment

Job description

ICT Service Desk and Classroom AV Support Officer

St Andrew's Anglican College – Peregian Beach QLD

15h ago , from St Andrew's Anglican College

• Competitive salary + 12.75% superannuation
• On-site parking

About Us:

St Andrew's Anglican College is a leading independent Prep to Year 12 school on the Sunshine Coast, catering for more than 1,450 students. We are looking for someone who enjoys being the first point of contact for all things tech, this role delivers exceptional front-line support at the Service Desk, keeping students, staff, and parents connected!

About the Role:

The ICT – Service Desk and Classroom AV Support Officer plays a pivotal role in the College ICT framework, offering outstanding service and support.The role is the first point of contact for technical assistance, supporting daily Service Desk operations to guarantee uninterrupted technical services for students, staff, and parents, and providing first-response support for classroom and meeting room AV systems.

What You’ll Do:

• Provide exceptional Tier 1 support and customer service to all student and staff users requiring technical assistance, including front-line, student-facing support at the Service Desk.
• Monitor and respond to incoming requests via ticket, email, phone or walk in, logging, prioritising and documenting all work in the ticketing system and escalating to Tier 2 or specialist staff where required.
• Provide first-response support for classroom and meeting room AV systems (such as displays, projectors, Apple TVs, audio, microphones and associated cabling), resolving common faults on the spot and escalating complex faults to the Media and AV team.
• Assist the Head of Media and AV and the AV team with the provision and set up of AV equipment when required.
• Respond to parent requests relating to technical service issues.
• Perform regular proactive checks to ensure equipment such as Printers, Phones, Apple TVs, TVs and other digital devices is functioning, and log any required requests for repairs or maintenance, escalating when necessary.
• Assist with logging of student device repairs and ensure they are recorded correctly in the asset system.
• Assist with ensuring the IT asset registry is kept accurate and up to date, updating it when completing support requests.
• Assist with management of devices, applications and delivery to end user devices, including start-of-year device deployment.
• Ensure College owned devices student and staff devices are kept up to date with software patches.
• Assist with implementation of new and upgraded technologies within the College.
• Assist in creating and maintaining end user and IT knowledge base documentation and user guides.
• Adhere to rostered duties, including staffing of the Service Desk.
• Other duties as requested by the Head of ICT and/or the Head of Media and AV.

What You’ll Bring:

• Relevant IT qualification, or progress towards one (for example Certificate III or IV in Information, Digital Media and Technology)
• A genuine passion for technology
• A strong customer service focus, with the ability to deal confidently and patiently with students, staff and parents
• Strong attention to detail
• Comfortable with MacOS, iOS, Microsoft, Microsoft Office Suites, including Office 365, operating systems
• Working knowledge of classroom AV technologies such as displays, projectors, Apple TV, microphones and speakers, and how they interconnect
• Physically capable of using hand tools and safe lifting practices to install and transport IT equipment
• Sound troubleshooting skills

St Andrew's has an enviable reputation for promoting excellence in every aspect of College life, and for attracting high-calibre staff who stay with us for many years. We offer a collegial working environment, a supportive College community, and the opportunity to lead genuine digital transformation across a Prep to Year 12 school on the beautiful Sunshine Coast.

St Andrew’s Anglican College is committed to safeguarding the welfare and safety of students, with a strong commitment to child safety, equal employment opportunity, and diversity in the workplace.

Please note that applicants must have the right to work in Australia and Blue Card Registration.

St Andrew’s has a commitment to creating environments for children and young people to thrive. We encourage all potential applicants to read and reflect their agreement of the Code of Conduct for Anglican Schools which is located on our website.

St Andrew's is an equal opportunities employer, ATSI people are encouraged to apply for positions within the College, and all candidates must be eligible for working with children blue card, and prospective candidates are required to undergo a check against the Anglican Church National Standards Register.

Commitment to Child Safety

Our Anglican schools, and education and care services are committed to promoting the safety, wellbeing and best interests of children, and to preventing, detecting and responding to child harm.

Every child has the right to be safe and feel safe.

As Anglican child safe organisations, we commit to:

• Implementing Queensland’s 10 Child Safe Standards and the Universal Principle.
• Operating by Gospel values, which emphasise service, inclusivity, integrity, character, dignity, compassion, and justice.
• Providing children with exceptional pastoral care.
• Providing care that is physically, emotionally, psychologically and culturally safe.
• Taking all reasonable steps to protect children from exposure to harm.
• Empowering children to participate in decisions that affect them.
• Educating children about who to approach if they feel unsafe, or have concerns.
• Instructing our community members on how to respond to complaints, concerns, and breaches of our conduct expectations.
• Maintaining effective processes for responding to concerns of child harm.
• Listening, learning, and seeking to improve.