ICT Support Officer

St Hilda's School Gold Coast; Gold Coast City; Sur place; AUD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Onsite parking

Fitness Passport

Employee assistance program

Professional development opportunities

Résumé du poste

St Hilda’s School Gold Coast on the Gold Coast (Southport, QLD) is seeking a customer-focused ICT Support Officer to join our Information, Communication and Technology team. You will provide Level 1 and Level 2 helpdesk and technical support to staff and students, end-user device support, hardware and software troubleshooting, classroom AV support and assistance during school events.

Two to three years’ experience in an ICT helpdesk or technical support role is preferred, with knowledge of

Qualifications

• 2–3 years’ experience in ICT helpdesk or technical support, preferably in a school.
• Experience supporting Windows, macOS and iOS platforms; Intune knowledge is highly regarded.
• Familiarity with hybrid environments and cloud services including AD/Entra ID/M365.
• Hands-on with classroom AV equipment and event audio-visual setups.
• Strong communication to explain technical concepts to non-technical users.
• A relevant IT qualification or industry certification is desirable.

Responsabilités

• Deliver responsive helpdesk support via phone, email, ticketing system and in person.
• Deploy and maintain laptops, desktops, iPads and mobile devices across environments.
• Support endpoint management and security policies with Intune, JAMF, or SCCM.
• Assist with user account management across AD, Entra ID, and M365.
• Support printing, AV equipment and event sound/lighting for assemblies and events.
• Maintain hardware/software inventories and assist with endpoint security monitoring.

Connaissances

Customer-focused

Helpdesk

Windows

macOS

iOS

Communication

AV setup

Formation

IT qualification or industry certification

Outils

Microsoft Intune

JAMF

SCCM

Active Directory

Microsoft Entra ID

Microsoft 365

Description du poste

St Hilda's School Gold Coast – Southport QLD

Full Time Term Time Plus One Week Each Holiday Period

Monday to Friday 38 hours/week

Commencing: January 2027

St Hilda’s School is seeking a customer-focused ICT Support Officer to join our Information, Communication and Technology team. Reporting to the Head of Information Technology, you will provide Level 1 and Level 2 helpdesk and technical support to staff and students,end-user device support, hardware and software troubleshooting, classroom audio-visual (AV) support and assistance during school events, whilehelping to ensure a reliable and secure technology experience across the School community.

About the role

• Deliver responsive helpdesk support by phone, email, ticketing system, and in person, diagnosing and resolving hardware and software faults
• Deploy, configure, and maintain laptops, desktops, iPads, and mobile devices across Windows and Apple environments
• Support endpoint management, including device enrolment, application deployment, and security policies through Microsoft Intune, JAMF, or SCCM
• Assist with user account management across Active Directory, Microsoft Entra ID, and Microsoft 365
• Support printing infrastructure, classroom audio-visual equipment, and technical, sound, and lighting requirements for assemblies and school events, including occasional work outside regular hours
• Maintain accurate hardware and software licence inventories and assist with endpoint security monitoring

About you

• Two to three years’ experience in an IT helpdesk or technical support role, ideally within a school environment
• Experience supporting Windows, macOS, and iOS platforms, with working knowledge of Microsoft Intune highly regarded
• Familiarity with hybrid environments, including Active Directory, Microsoft Entra ID, and Microsoft 365
• Practical experience setting up and troubleshooting classroom AV equipment and event sound systems
• Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users
• A relevant IT qualification or industry certification (desirable)
• A genuine commitment to working within a faith-based girls’ school and a personal approach that reflects warmth, integrity, and the Christian ethos of St Hilda’s

About Us

Located on Queensland’s Gold Coast, we are one of Australia’s leading independent Anglican Day and Boarding Schools for girls from Pre-Prep to Year 12. With an enviable reputation of excellence in girls’ education and world class facilities, St Hilda’s School has a long and proud history of outstanding academic achievement, grounded in strong Anglican Christian values.

Selection Criteria:

1. Helpdesk and technical support experience

Demonstrated experience delivering ICT helpdesk support preferably within a school or enterprise environment, with strong diagnostic skills and a dedication to high-quality customer service.

2. Device and endpoint management (Microsoft Intune highly regarded)

Proven experience deploying, configuring, and supporting Windows (10/11), macOS, and iOS platforms, with hands-on experience or working knowledge of endpoint management platforms such as Microsoft Intune (desirable), JAMF, or SCCM.

3. Server and cloud environment awareness

Familiarity with hybrid operating environments, including basic user and device management within Active Directory, Microsoft Entra ID, and Microsoft 365.

4. Audio-visual and technical skills

Practical experience setting up, operating, and troubleshooting classroom AV hardware, sound desks, and presentation systems for events.

5. Communication and interpersonal skills

Highly developed communication skills, with the ability to explain technical concepts clearly to non-technical users and to build positive relationships with staff, students, and external vendors.

6. Alignment with School values and culture

A genuine commitment to working within a faith-based girls’ school environment, with personal conduct that reflects warmth, integrity, and the values and Christian ethos of St Hilda’s.

Why Join St Hilda’s School?

Be part of a passionate values-driven community which embraces collaboration and innovation and supports staff wellbeing and professional growth. We are a community which promotes belonging and connectedness. We offer staff onsite parking, access to Fitness Passport, a comprehensive employee assistance program and professional development opportunities. Enjoy the convenience of an onsite co-located Early Learning Centre at very reasonable rates, providing peace of mind and proximity for staff with young families.

As a prospective member of the St Hilda’s Community, you must be willing to support the Code of Conduct and the stated values and Anglican Ethos of the School.