IT Support Officer, Full Time Continuing

St Patrick's College Shorncliffe; Brisbane; On-site; AUD 60,000 - 70,000; Full time

Job summary

St Patrick's College, Shorncliffe invites applications for an IT Support Officer, full-time continuing role based at Shorncliffe, QLD. You will provide frontline IT support to staff, students and parents, maintain ICT systems, and help deliver reliable technology in a learning environment.

The successful candidate will demonstrate strong customer service, problem-solving and teamwork; prior experience in education IT is valued, and a Blue Card or ability to obtain one is required before

Qualifications

• Demonstrated ability to provide exceptional customer service.
• Strong organisational and time-management skills with the ability to prioritise competing demands.
• Proactive, positive and adaptable approach with a willingness to learn and grow professionally.

Responsibilities

• Provide responsive IT support to staff, students and parents.
• Maintain and support College hardware, software, networks and systems.
• Troubleshoot and resolve technical issues efficiently and professionally.
• Assist with the implementation and improvement of IT services and solutions.
• Support teaching, learning and administrative operations through effective technology delivery.

Skills

Customer service

Technical support

Problem-solving

Teamwork

Job description

IT Support Officer, Full Time Continuing

St Patrick's College, Shorncliffe – Shorncliffe QLD

St Patrick's College Shorncliffe is a Catholic school in the Edmund Rice tradition. For more than 70 years, we have been dedicated to educating young men in a community founded on faith, learning and humility. Guided by our motto, Certa Bonum Certamen (Fight the Good Fight), we inspire students to pursue excellence through a holistic education that nurtures character, leadership and service. Our goal is to empower young men to become reflective, confident and compassionate contributors to their communities.

About the Role

We are seeking a customer-focused and proactive IT Support Officer to join our College community. Reporting to the IT team, you will provide high-quality technical support to staff, students and parents while ensuring the reliable operation and maintenance of the College's ICT systems and services. This is an excellent opportunity for a technology professional who enjoys problem solving, building positive relationships and contributing to an environment where technology enhances learning and operational excellence.

Key Responsibilities

Provide responsive IT support to staff, students and parents.

Maintain and support College hardware, software, networks and systems.

Troubleshoot and resolve technical issues efficiently and professionally.

Assist with the implementation and improvement of IT services and solutions.

Support teaching, learning and administrative operations through effective technology delivery.

Uphold the mission, values and Touchstones of the Edmund Rice Charter in all aspects of the role.

About You

Demonstrated ability to provide exceptional customer service and technical support.

Strong organisational and time-management skills with the ability to prioritise competing demands.

Proven problem-solving skills and the ability to exercise sound judgement and discretion.

A proactive, positive and adaptable approach with a willingness to learn and grow professionally.

Excellent interpersonal and communication skills and the ability to work collaboratively within a team environment.

Current Blue Card, or the ability to obtain one prior to commencement.

What We Offer

• A supportive and values-based workplace culture.
• Opportunities for professional development and career growth.
• A collaborative and welcoming team environment.
• The opportunity to make a meaningful contribution to the education and development of young people.
• Competitive employment conditions within a respected educational institution.

St Patrick's College reserves the right to appoint the position by invitation, appoint prior to the application deadline or to re-advertise, as necessary.

St Patrick's College is an Equal Opportunity Employer. Aboriginal and Torres Strait Islander people are encouraged to apply. All applicants will be subject to EREA and Legislative screening procedures.

Working with Children

Applicants must possess (or be eligible to obtain) and maintain a current Working with Children Check - Blue Card Queensland or be registered with and maintain registration with the Queensland College of Teachers.

Student Protection

All employees are required to familiarise themselves with the EREA Student Child Protection Policy and Processes. It is required they will have a responsibility for the promotion and safeguarding the welfare of students with whom they come into contact and ensure compliance with EREA’s Child Protection Policy at all times. If during the course of carrying out their duties, an employee becomes aware of any actual or potential risks to safety or welfare of children in the College, they must report any concerns immediately.

All applicants will be subject to EREA and legislative screening procedures. These checks are consistent with EREA’s commitment to child protection policies and procedures. Edmund Rice Education Australia is committed to ensuring the safety, wellbeing and dignity of all children and young people.